Housing Support Worker - AHS

E4C; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Vacation time

Benefits package

EFAP

Health Spending Account

RRSP matching

Professional development

Job summary

e4c is seeking a Housing Support Worker in Edmonton to help individuals and families achieve stable housing and well-being. You will use a recovery-oriented, person-centered approach to guide participants toward personalized goals and life skills development.

Collaborating with community resources, you will advocate for access to services, document progress, and support transitions out of homelessness with dignity and lasting success.

Qualifications

• Diploma in Human Services or related field required/preferred.
• Experience with marginalized populations and knowledge of community resources.
• Ability to work within recovery-oriented, trauma-informed frameworks.

Responsibilities

• Support participants in securing, setting up, and maintaining housing using a recovery-oriented, person-centered, and trauma-informed approach.
• Build trust-based relationships and guide participants through goal-setting, life skills development, and action plans to promote independence.
• Connect participants to internal and community resources, including income supports, healthcare, and social services.
• Advocate for participants with landlords, service providers, and community organizations to remove barriers to housing stability.
• Provide direct care, crisis intervention, and conflict resolution to enhance participant well-being and capacity.
• Foster natural supports, community engagement, and accountability processes to ensure long-term self-sufficiency.
• Maintain accurate documentation, adhere to e4c policies, and communicate effectively with supervisors and team members.

Skills

De-escalation

Crisis intervention

Trauma-informed care

Advocacy

Community resources

Relationship building

MS Office

Communication skills

Education

Diploma in Human Services

Tools

MS Outlook

Word

Excel

Job description

Position Summary

The Housing Support Worker (HSW) with e4c’s Adult Housing Supports program helps individuals and families experiencing homelessness achieve long-term housing stability and overall well-being. Using a recovery-oriented, wrap-around approach, the HSW supports participants in developing personalized goals, life skills, financial stability, wellness practices, and household management. This role involves connecting participants with internal and external resources, advocating for access to essential services, and promoting independence through guided timelines and gradual involvement. The HSW works collaboratively with Homeward Trust and the Government of Alberta to address the root causes of homelessness, foster self-sufficiency, and support participants in successfully transitioning out of homelessness with dignity and lasting success.

Schedule

• Monday to Friday; 8:00AM - 4:30PM
• Some flexibility in scheduling is required based on program needs

Key Responsibilities

• Support participants in securing, setting up, and maintaining housing using a recovery-oriented, person-centered, and trauma-informed approach.
• Build trust-based relationships and guide participants through goal-setting, life skills development, and action plans to promote independence.
• Connect participants to internal and community resources, including income supports, healthcare, and social services.
• Advocate for participants with landlords, service providers, and community organizations to remove barriers to housing stability.
• Provide direct care, crisis intervention, and conflict resolution to enhance participant well-being and capacity.
• Foster natural supports, community engagement, and accountability processes to ensure long-term self-sufficiency.
• Maintain accurate documentation, adhere to e4c policies, and communicate effectively with supervisors and team members.

Qualifications

Education

• Diploma in Human Services, Social Work, Sociology, Education or related field.

Certification

• Standard First Aid and CPR.
• Valid Class 5 Driver’s License and vehicle
• Proof of vehicle insurance (min. $2 million liability), registration and 3-year drivers abstract.
• De-escalation

Experience

• 2+ year experience supporting marginalized, high-risk, or vulnerable populations, including Indigenous communities
• Knowledge of social services, harm reduction, sexual exploitation, trauma, addictions, mental health, homelessness, and Indigenous culture.
• Experience de-escalating crises and managing potentially volatile situations, including individuals under stress, influence, or in mental health crisis.
• Strong interpersonal and communication skills for working with diverse populations.
• Proficient in MS Outlook, Word, Excel, database applications, and general computer operations.

Compensation and Benefits

• 3 weeks vacation + 10 paid sick days
• Robust Benefits Package
• Employee Family Assistance Program (EFAP)
• Health Spending Account (HSA)
• RRSP Matching
• Professional Development Opportunities

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.

Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.