Trainer

Radiant Systems Solutions, Inc; Edmonton; On-site; CAD 70,000 - 95,000; Full time

Job summary

Radiant Systems Solutions, Inc seeks an experienced Trainer – Intermediate to support enterprise training within a large-scale ERP environment. You will analyze learning needs, develop role-based strategies and design learning solutions across instructor-led, virtual and e-learning formats.

You will facilitate training, collaborate with stakeholders, and ensure accessibility and quality of materials. The role emphasizes instructional design, adult learning and enabling digital adoption across

Qualifications

• 2+ years of learning needs analysis and audience/role assessments.
• 2+ years designing and maintaining end-to-end learning solutions including ILT, virtual, e-learning and job aids.
• 2+ years facilitating instructor-led and virtual training for diverse audiences using plain language and engagement techniques.

Responsibilities

• Conduct learning needs assessments and audience/role analysis.
• Define role-based training strategies and delivery approaches.
• Design and maintain end-to-end learning solutions for diverse audiences.
• Develop instructor-led and virtual training, e-learning modules, videos and job aids.
• Facilitate live and virtual training for technical and non-technical audiences.
• Collaborate with stakeholders to gather and validate requirements.
• Evaluate learning effectiveness and improve solutions.

Skills

Learning needs analysis

Audience analysis

Instructional design

Training facilitation

Stakeholder management

End-to-end learning solutions

Education

Adult Education / Instructional Design degree

Tools

Articulate 360

Rise

Captivate

Camtasia

Canva

Vyond

Adobe tools

WalkMe or similar

Job description

Contract Duration: October 1, 2026 – September 30, 2027

Potential Extension: Up to 6 months

Working Hours: 8:15 AM – 4:30 PM Alberta time, Monday to Friday

Position Overview

We are seeking an experienced Trainer – Intermediate to support enterprise training and learning initiatives within a large-scale ERP environment.

The successful candidate will be responsible for analyzing learning needs and target audiences, developing role-based training strategies, designing and developing learning solutions, facilitating instructor-led and virtual training, collaborating with business and technical stakeholders, evaluating training effectiveness, and maintaining high-quality learning materials.

The role requires a strong combination of instructional design, adult learning, training facilitation, stakeholder management and learning solution development skills.

Key Responsibilities

• Conduct learning needs assessments, audience analysis, role assessments, work-context analysis and requirements gathering.
• Define role-based training strategies and determine appropriate delivery approaches, including instructor-led, virtual, blended and self-paced learning.
• Design, develop, implement and maintain end-to-end learning solutions for diverse audiences.
• Develop instructor-led and virtual training, e-learning modules, videos, multimedia content, digital adoption resources, job aids, quick reference guides and performance-support materials.
• Apply adult learning principles, instructional design methodologies, accessibility standards and user-centred design practices.
• Facilitate live and virtual training for technical and non-technical audiences.
• Translate complex systems and business processes into clear, practical language and workflows.
• Collaborate with program leadership, business process owners, subject-matter experts, vendors and other stakeholders to gather and validate requirements.
• Reconcile stakeholder feedback and confirm training readiness and delivery timelines.
• Manage multiple training initiatives, deliverables, dependencies, risks, priorities and timelines.
• Maintain training governance, quality assurance, review and approval processes, version control and content maintenance.
• Evaluate learning effectiveness through learner feedback, assessments, performance measures and adoption indicators.
• Analyze evaluation results and continuously improve learning solutions.
• Use approved digital adoption, multimedia, collaboration, content-development and AI-enabled tools to improve learning design, development and delivery.
• Ensure learning materials meet applicable accessibility, privacy, quality and organizational standards.
• Provide coaching, guidance and mentorship to junior trainers and contributors.

Required Qualifications

Education

One of the following:

• University graduation in a related field such as Adult Education, Instructional Design, Business Administration or a related discipline, plus at least 2 years of progressively responsible related experience; OR
• Diploma in a related field plus at least 4 years of progressively responsible related experience; OR
• An equivalent combination of directly related education and experience.

Education/experience equivalency may be considered where 1 year of education is equivalent to 2 years of experience.

Mandatory Experience

Candidates must have:

• At least 2 years of experience conducting learning needs analysis, audience and role assessment, work-context analysis and requirements gathering to support practical, role-based learning solutions.
• At least 2 years of experience designing, developing, implementing and maintaining end-to-end learning solutions, including instructor-led training, virtual training, e-learning, multimedia, job aids and performance-support resources.
• At least 2 years of experience facilitating instructor-led and virtual training for diverse technical and non-technical audiences using plain language, demonstrations, activities and learner-engagement techniques.

Preferred Qualifications

The following experience would be considered an asset:

• At least 2 years designing or configuring digital adoption, embedded guidance, walkthroughs, contextual support or in-application performance support, using WalkMe or a comparable platform.
• At least 2 years developing accessible e-learning, instructional video, audio or multimedia content using Articulate 360, Rise, Captivate, Camtasia, Canva, Vyond, Adobe tools or comparable products.
• Experience gathering requirements, facilitating reviews, reconciling competing feedback and working with SMEs and stakeholders to deliver quality learning solutions on schedule.
• Experience using AI-enabled tools for instructional design, analysis, content development or communications while validating outputs for accuracy, accessibility, privacy and organizational standards.
• Experience using learner feedback, assessments, performance measures, adoption indicators or other evaluation methods to assess training effectiveness and improve learning solutions.
• Experience providing training for ERP or enterprise systems, including Finance, HCM, Payroll, Supply Chain, SAP, Oracle, Workday or comparable platforms.

Work Requirements

• The role is fully onsite in Edmonton, Alberta, 5 days per week.
• The successful candidate must work from within Canada.
• Standard working hours are 8:15 AM to 4:30 PM Alberta time, Monday through Friday, excluding applicable holidays.
• A standard background check may be required before commencement.
• Mandatory organizational training, including privacy and security awareness training, will be required after onboarding.

Ideal Candidate Profile

The ideal candidate is an experienced trainer/instructional designer who can independently take a learning requirement from analysis through design, development, delivery, evaluation and continuous improvement.

They should be comfortable working with both technical and non-technical stakeholders, translating complex enterprise systems into practical learning experiences, managing multiple deliverables and maintaining high standards for accessibility, quality and consistency.

Candidates with ERP training, digital adoption, e-learning development and modern learning technology experience will be particularly well positioned for the role.