GOAPRDJP000001014 – Trainer – Intermediate

S M Software Solutions Inc; Edmonton; On-site; CAD 65,000 - 100,000; Full time

Job summary

Government of Alberta is seeking an Intermediate Trainer to lead learning needs analysis and design, develop diverse training solutions for the 1GX ERP system, and facilitate sessions for technical and non-technical audiences.

You will collaborate with stakeholders, validate requirements, and ensure accessibility and currency of materials while guiding continuous improvement in training delivery.

Qualifications

• Experience conducting learning needs, audience, role, and work-context assessments.
• End-to-end design, development, implementation, and maintenance of learning solutions.
• Delivery of instructor-led and virtual training to diverse technical and non-technical audiences.
• Ability to translate complex concepts into plain language with demonstrations and activities.

Responsibilities

• Lead learning needs & audience analysis to identify training requirements.
• Design, develop, implement, and maintain end-to-end learning solutions.
• Facilitate instructor-led and virtual training sessions for technical and non-technical audiences.
• Collaborate with SMEs and stakeholders; manage reviews, timelines and quality.

Skills

Learning needs analysis

End-to-end learning development

Training facilitation

Instructional design

Audience analysis

Stakeholder management

Training governance

Learning evaluation

Digital adoption tools

ERP training

AI-enabled tools (nice-to-have)

Tools

Articulate 360

Rise

Captivate

Camtasia

Canva

Vyond

Adobe tools

Job description

Onsite

Client: Government of Alberta

Work Location: 9515 – 107 ST, Edmonton, Alberta, Canada, T5K 2C3 – Onsite

Estimated Start Date: January 10, 2026

Estimated End Date: September 30, 2027

Business Days: 252

Estimated Hours: 7.25 hours per day

Maximum Extension Term: 6 Months

Role Summary

We are seeking an Intermediate Trainer to support government-wide training and outreach initiatives for the Government of Alberta's 1GX Enterprise Resource Planning (ERP) solution. The successful candidate will lead learning needs and audience analysis, develop role-based learning strategies, design and deliver instructor‑led, virtual, e‑learning, multimedia, digital adoption, and performance‑support solutions, and evaluate training effectiveness. This role requires strong instructional design, facilitation, stakeholder engagement, learning evaluation, and project coordination skills. Experience with ERP systems and digital adoption platforms is highly desirable.

Project Overview

The 1GX Centre Of Excellence (CoE) Supports The Government Of Alberta's Enterprise ERP Solution, 1GX, Which Enables Key Business Functions Including

• Human Capital Management
• Supply Chain Management
• Financial Management
• Treasury Management

Reporting to the Manager, 1GX Business Excellence – Communications, OCM, and Training, the Trainer will support government-wide 1GX training for project and operational initiatives.

The role will work closely with business and technical stakeholders to validate requirements, manage competing feedback, coordinate deliverables and risks, and maintain training quality, accessibility, consistency, and currency through established governance processes.

Key Responsibilities

• Learning Needs & Audience Analysis
• Conduct learning needs assessments to identify training requirements.
• Assess target audiences, job roles, work contexts, and business processes.
• Define role-based training strategies aligned with business outcomes.
• Select appropriate delivery approaches, including:
  • Instructor‑led training
  • Virtual training
  • Blended learning
  • Self‑paced learning
• Establish appropriate measures to evaluate training success.
• Ensure learning solutions are practical, relevant, and support effective system adoption.
• Learning Solution Design & Development
• Design, develop, implement, and maintain end‑to‑end learning solutions.
• Create training materials for diverse technical and non‑technical audiences.
• Develop:
  • Instructor‑led training
  • Virtual training
  • E‑learning modules
  • Videos
  • Multimedia content
  • Digital adoption resources
  • Job aids
  • Quick reference guides
  • Performance‑support materials
• Apply adult learning principles and instructional design methodologies.
• Incorporate accessibility standards and user‑centred design practices.
• Create clear, inclusive, engaging, and effective learning experiences.
• Training Facilitation
• Facilitate instructor‑led and virtual training sessions.
• Train both technical and non‑technical audiences.
• Translate complex system functionality and business processes into plain language.
• Use demonstrations, activities, practical workflows, and learner‑engagement techniques.
• Support effective adoption and understanding of 1GX processes and functionality.
• Stakeholder & SME Collaboration
• Partner with program leadership, business process owners, subject‑matter experts, vendors, and the 1GX Change Network.
• Gather and validate learning requirements.
• Facilitate reviews and reconcile competing stakeholder feedback.
• Confirm training readiness and align delivery timelines.
• Maintain strong working relationships with technical and business stakeholders.
• Training Initiative & Deliverable Management
• Manage multiple training initiatives and deliverables simultaneously.
• Develop work plans and prioritize activities.
• Manage dependencies and identify potential risks.
• Track progress and provide regular status reporting.
• Coordinate stakeholder communications.
• Ensure training deliverables are completed within established timelines and quality standards.
• Training Governance & Quality Assurance
• Establish and follow training governance processes.
• Manage training intake and prioritization.
• Coordinate review and approval cycles.
• Perform quality assurance activities.
• Maintain version control and content governance.Conduct accessibility reviews.
• Maintain and update training materials to ensure accuracy and currency.
• Ensure training products comply with established Government of Alberta policies and standards.
• Training Evaluation & Continuous Improvement
• Evaluate learning effectiveness using:
  • Learner feedback
  • Assessments
  • Performance measures
  • Adoption indicators
  • Other relevant evaluation data
• Analyze training results and identify improvement opportunities.
• Implement continuous improvements to learning solutions.
• Use performance and adoption insights to enhance learner outcomes.
• Digital, Multimedia & AI‑Enabled Tools
• Use approved digital adoption and embedded guidance technologies.
• Develop contextual support and in‑application performance resources.
• Use multimedia and content‑development tools to improve learning experiences.
• Use collaboration and AI‑enabled tools to support:
  • Instructional design
  • Learning analysis
  • Content development
  • Communications
  • Learner support
  • Stakeholder engagement
  • Reporting
• Validate AI‑generated outputs for accuracy, accessibility, privacy, and compliance with Government of Alberta policies and standards.
• Coaching & Mentorship
• Provide coaching, guidance, and mentorship to junior trainers and contributors.
• Promote consistent training delivery.
• Encourage strong instructional design practices.
• Support the development of high‑quality learning products.
• Share knowledge and best practices across training initiatives.

Required Skills & Experience

Skill / Experience Requirement Learning Needs Analysis Experience conducting learning needs, audience, role, and work-context assessments Learning Solution Development End-to-end design, development, implementation, and maintenance experience Training Facilitation Instructor-led and virtual training experience Instructional Design Strong knowledge of adult learning and instructional design methodologies Audience Analysis Experience assessing roles, workflows, and business processes Stakeholder Management Experience working with SMEs, business and technical stakeholders Training Governance Experience with review, approval, QA, version control, accessibility, and content maintenance Learning Evaluation Experience using feedback, assessments, performance and adoption measures Digital Adoption Experience with WalkMe or comparable platforms – Nice to Have Multimedia Development Experience with Articulate 360, Rise, Captivate, Camtasia, Canva, Vyond, Adobe tools, or comparable products – Nice to Have AI-Enabled Tools Experience using AI tools for instructional design, content development, analysis, or communications ERP Training Experience with Finance, HCM, Payroll, Supply Chain, SAP, Oracle, Workday, 1GX, or comparable ERP systems – Nice to Have Communication Excellent written and verbal communication Mentoring Ability to guide junior trainers and contributors

Must-Have Experience

• Experience conducting learning needs analysis, audience and role assessment, work-context analysis, and requirements gathering.
• Experience designing, developing, implementing, and maintaining end‑to‑end learning solutions.
• Experience delivering instructor‑led and virtual training to diverse technical and non‑technical audiences.
• Ability to communicate complex technical and business concepts using plain language, demonstrations, activities, and learner‑engagement techniques.

Nice-to-Have Skills

• Experience designing or configuring digital adoption solutions, embedded guidance, walkthroughs, contextual support, or in‑application performance support using WalkMe or a comparable platform.
• Experience developing accessible e-learning, instructional videos, audio, or multimedia content using:
  • Articulate 360
  • Rise
  • Captivate
  • Camtasia
  • Canva
  • Vyond
  • Adobe tools
  • Comparable products
• Experience gathering requirements, facilitating reviews, reconciling competing feedback, and working with SMEs.
• Experience using AI-enabled tools for instructional design, analysis, content development, or communications.
• Experience evaluating training effectiveness using learner feedback, assessments, performance measures, and adoption indicators.
• Experience training users on enterprise ERP systems such as SAP, Oracle, Workday, 1GX, or comparable platforms.
• Experience with Finance, HCM, Payroll, or Supply Chain Management systems.

Professional Skills

• Strong communication and presentation abilities.
• Excellent stakeholder engagement and collaboration skills.
• Strong organizational and prioritization abilities.
• Ability to manage multiple deliverables and competing deadlines.
• Strong analytical and problem‑solving skills.
• Ability to work independently and collaboratively.
• Strong attention to detail and commitment to quality.
• Ability to adapt training solutions based on learner and stakeholder feedback.
• Understanding of accessibility, privacy, accuracy, and organizational standards.
• Ability to provide effective coaching and mentorship.