Trainer – Intermediate

emergiTEL Inc.; Edmonton; Hybrid; CAD 83,000 - 96,000; Full time

Job summary

emergiTEL Inc. is seeking a Trainer – Intermediate to join our Edmonton team, working 100% onsite in Alberta for a one-year contract.

You will lead government-wide 1GX training and outreach, conducting learning needs analyses and shaping delivery strategies across multiple stakeholder groups. The role requires designing, developing, and delivering instructor-led, virtual, e-learning, and multimedia solutions, while ensuring accessibility and governance.

Qualifications

• Education or equivalent combination with training design experience.
• 3–5 years of progressive training design, development, and delivery experience.
• Experience in public sector or large enterprise environments.
• Ability to translate complex systems into clear, actionable training content.
• Knowledge of accessibility standards and training governance processes.

Responsibilities

• Lead government-wide 1GX training initiatives with needs assessments and strategy.
• Assess audiences and contexts to ensure practical, relevant learning solutions.
• Design, develop, implement, and maintain instructor-led, virtual, e-learning, and multimedia training.
• Apply adult learning principles and accessibility standards in content creation.
• Facilitate live and virtual training for diverse audiences.
• Collaborate with stakeholders to validate requirements and align delivery timing.
• Manage multiple training projects with governance and quality controls.
• Evaluate learning outcomes and drive continuous improvement.

Skills

Instructional design

Learning needs analysis

Stakeholder engagement

Facilitation

Project management

Adult learning principles

Communication

Mentorship

Education

University degree or college diploma in Education/Instructional Design/Adult Learning/Communications

Tools

Articulate

Captivate

WalkMe

Whatfix

Job description

emergiTEL is hiring for Trainer – Intermediate
Location:Edmonton, Alberta – 100% Onsite (5 days per week)
Client:Public Sector
Contract Duration:1 Year
Pay Rate:$65/hour
Start Date:ASAP

Below is the full job description:

JOB OPPORTUNITY

Job Title: Trainer – Intermediate

Detail

Information

Contract Duration 1 Year

Location Edmonton, Alberta – 100% Onsite (5 days per week)

Client Public Sector

Pay Rate $65/hour

Start Date ASAP

Position Overview

The 1GX Centre of Excellence (CoE) supports the enterprise resource planning (ERP) solution, 1GX, which enables key functions including human capital, supply chain, financial, and treasury management.

Reporting to the Manager, 1GX Business Excellence – Communications, OCM, and Training, this role leads government-wide 1GX training and outreach for project and operational initiatives. The role conducts learning needs and audience analysis; defines role-based strategies and delivery approaches; and designs, develops, facilitates, evaluates, and maintains instructor‑led, virtual, e‑learning, multimedia, digital adoption, and performance support solutions.

The role works with business and technical stakeholders to validate requirements, resolve competing feedback, manage multiple deliverables and risks, and maintain training quality, accessibility, consistency, and currency through established governance. The role uses learner feedback, assessments, performance, and adoption insights to improve solutions, provides guidance to junior contributors, and uses approved digital, collaboration, multimedia, and AI‑enabled tools in accordance with Government of Alberta policies and standards.

Key Responsibilities

Lead government‑wide 1GX training initiatives by conducting learning needs assessments, defining role‑based training strategies, selecting delivery approaches (instructor‑led, virtual, blended, and self‑paced), and establishing success measures aligned with business outcomes.

Assess target audiences, job roles, work contexts, and business processes to ensure learning solutions are practical, relevant, and support effective system adoption and performance.

Learning Solution Design & Development

Design, develop, implement, and maintain complex learning solutions for diverse audiences, including instructor‑led and virtual training, e‑learning modules, videos, multimedia content, digital adoption resources, job aids, quick reference guides, and other performance support materials.

Apply adult learning principles, instructional design methodologies, accessibility standards, and user‑centred design practices to create clear, inclusive, engaging, and effective learning experiences.

Training Delivery & Facilitation

Facilitate live and virtual training for technical and non‑technical audiences, translating complex system and business processes into plain language and practical workflows.

Stakeholder Engagement & Collaboration

Partner with program leadership, business process owners, subject‑matter experts, vendors, and the 1GX Change Network to gather and validate requirements, reconcile feedback, confirm readiness, and align delivery timing.

Project & Training Management

Manage multiple training initiatives and deliverables, including work planning, prioritization, dependency management, risk identification, progress reporting, and stakeholder communications.

Establish and follow training governance processes, including intake and prioritization, review and approval cycles, quality assurance, version control, accessibility reviews, and content maintenance to keep materials accurate and current.

Evaluate learning effectiveness using learner feedback, assessments, performance measures, adoption indicators, and other data; analyze results and implement continuous improvements.

Tools & Technology

Use approved digital adoption, multimedia, collaboration, AI‑enabled, and content‑development tools to improve analysis, content creation, delivery, learner support, stakeholder engagement, and reporting, while ensuring accuracy, accessibility, privacy, and compliance with Government of Alberta policies and standards.

Provide coaching, guidance, and mentorship to junior trainers and contributors to promote consistent delivery, strong instructional design practices, and high‑quality learning products.

Required Skills & Experience

Education

University degree or college diploma in Education, Instructional Design, Adult Learning, Communications, or a related discipline.

An equivalent combination of education and experience may be considered.

Experience

3–5 years of progressive experience in training design, development, and delivery, preferably within a public sector or large enterprise environment.

Demonstrated experience conducting learning needs assessments and audience analysis.

Proven experience designing and developing instructor‑led, virtual, e‑learning, and multimedia training solutions.

Experience facilitating live and virtual training for technical and non‑technical audiences.

Strong knowledge of adult learning principles, instructional design methodologies, and accessibility standards.

Experience with training governance processes, including version control, quality assurance, and content maintenance.

Experience evaluating learning effectiveness using learner feedback, assessments, and performance data.

Experience working with business and technical stakeholders to validate requirements and align delivery.

Strong written and verbal communication skills.

Ability to translate complex system and business processes into plain language.

Proficiency with e‑learning authoring tools (e.g., Articulate, Captivate) and multimedia tools.

Experience with digital adoption platforms (e.g., WalkMe, Whatfix) is an asset.

Knowledge of Government of Alberta policies and standards is an asset.

Experience with AI‑enabled tools for content creation and analysis is an asset.

Strong organizational and time‑management skills with ability to manage multiple deliverables.

Work Requirements

Location

The expectation will be for the resource to work from the office 5 days a week in Edmonton, Alberta.

Hours

Standard hours of work are 08:15 – 16:30 Alberta time, Monday through Friday, excluding holidays observed by the Province.

Work Authorization

Work must be done from within Canada due to network and data security issues.

Ideal Candidate Profile

The ideal candidate is an experienced training professional with a strong background in instructional design, adult learning, and training delivery within a public sector or large enterprise environment. They bring proven experience designing and developing complex learning solutions, facilitating live and virtual training, and evaluating learning effectiveness. The candidate is highly collaborative, detail‑oriented, and capable of managing multiple priorities while maintaining high‑quality standards and compliance with government policies.