IT Technician

Industrial Alliance Insurance and Financial Services Inc; Toronto; On-site; CAD 61,000 - 80,000; Full time

Job summary

iA Financial Group in Toronto is seeking an IT Technician to provide on-site support at our office. You will welcome users at the IT Service Desk, diagnose issues, and install and configure workstations and devices.

This full-time role focuses on hands-on IT support, inventory management, and event AV setup. Strong English is essential; French is an asset; a DEC or AEC in IT is required.

Typical annual salary range CAD 60,636 to 79,585, with internal equity considerations.

Qualifications

• Two to five years of IT support experience.
• College diploma (DEC or AEC) in IT or related field.
• Experience with an ISP or telecommunications company is an asset.
• Strong English; knowledge of French is an asset.

Responsibilities

• Welcoming users at IT Service Desk and providing prompt, courteous support.
• Assist users in person, gather feedback, and guide on IT tools and services.
• Perform diagnostics and follow up to resolve issues; minimize escalations.
• Handle on-site IT requests and service management tools.
• Install, configure, and manage workstations, devices, peripherals.
• Maintain inventory records and asset documentation.
• Assist with equipment and supply management and setup for events.
• Provide on-site support for corporate events.

Skills

Customer service

Interpersonal skills

Teamwork

Windows & Mac environments

Mobile devices (Android/iOS)

Adaptability

IT support experience (2-5 years)

Education

College diploma in Information Technology (DEC or AEC)

Job description

* This position requires full-time on-site presence at our offices located at 26 Wellington Street East, Toronto.

Are you passionate about information technology and eager to contribute to an organization whose purpose is to help clients feel confident and secure about their future?

As an IT Technician, you will play a key role in delivering a high-quality, people-centered technology experience by providing hands-on, on-site technical support to employees in our Toronto office.

This position offers an excellent opportunity to showcase your skills and fully realize your potential within a caring and trusted organization. Here, people and their development are at the heart of everything we do, creating an environment that fosters collaboration and innovation.

What You Will Accomplish With Us

As an IT Technician, you will be at the center of our mission. Your key responsibilities will include:

• Welcoming users at the IT Service Desk in iA offices, quickly assessing their needs, and providing prompt, professional, and courteous support;
• Assisting users in person, gathering their feedback, and providing relevant guidance on best practices related to IT tools, technologies, and services;
• Performing technical diagnostics, ensuring diligent follow-up with requesters, and efficiently resolving issues within the scope of your responsibilities while minimizing escalations whenever possible;
• Handling IT support requests, both on-site and through service management tools, ensuring timely and effective resolution;
• Installing, configuring, and managing workstations, mobile devices, and computer peripherals;
• Maintaining inventory records, asset information, and documentation accurately and consistently;
• Assisting with equipment and supply management, including receiving, storing, and maintaining preparation and storage areas;
• Setting up, operating, and dismantling audiovisual equipment required for corporate events;
• Providing on-site technical support to event organizers and presenters to help ensure successful event delivery.

What Will Help You Succeed in This Role

We are looking for someone who:

• Is recognized for outstanding customer service, interpersonal skills, teamwork, and a commitment to continuous improvement, both in person and over the phone;
• Demonstrates strong proficiency with workplace productivity tools and applications, including hardware, software, and online solutions;
• Possesses solid technical knowledge of Windows and Mac environments, as well as Android and iOS mobile devices;
• Shows a strong ability to learn and adapt in a rapidly evolving technology environment;
• Has two to five years of experience in IT support;
• Holds a college diploma (DEC or AEC) in Information Technology or a related field. An equivalent combination of education and relevant experience will also be considered;
• Has experience with an Internet service provider or telecommunications company, considered an asset;
• Has advanced English-language proficiency, as the role requires daily verbal interactions with unilingual English-speaking users;
• Has knowledge of French, considered an asset.

Why You'll Love Working With Us

• A workplace where learning and development are combined with a shared pursuit of excellence;
• Artificial intelligence tools are available to everyone, helping increase personal effectiveness while supporting organizational growth;
• A healthy, safe, equitable, and inclusive environment where people can thrive and reach their full potential;
• Inspiring and innovative workspaces in the heart of Toronto;
• An opportunity to make a direct impact on users' technology experience and the smooth operation of the organization.

The typical hiring range for this position is between CAD $60,636 and $79,585 per year. Base salary may vary depending on knowledge, skills, years of experience, and internal equity considerations

Company Overview

iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us . Someone from our team will be happy to assist you.