Bilingual IT Service Desk Analyst (French/English)

CI Financial; Toronto; Vor Ort; CAD 60.000 - 78.000; Vollzeit

Benefits dieser Stelle

Training Reimbursement

Employee Savings Plan

Corporate Discount Program

Paid time off

Zusammenfassung

CI Financial is actively seeking a Bilingual Service Desk Analyst to provide technology support to employees across CI Financial and subsidiaries. The role emphasizes solving issues with a high standard of service, mentoring peers, and supporting onboarding while maintaining knowledge resources.

This on-site position in the Greater Toronto Area requires French and English proficiency, strong customer service skills, and the ability to handle multiple inquiries with professionalism.

Qualifikationen

• Bilingual in French and English required for front-line support.
• Experience in a technology-related role and in customer service.
• Familiarity with hardware, software applications and platforms used by CI Financial and its subsidiaries.

Aufgaben

• Handle inbound phone and email inquiries for user hardware, software, and platforms.
• Aim for first-contact resolution with minimal hand-offs.
• Provide on-site support at Greater Toronto Area locations as needed.
• Maintain service levels, document incidents, and update users with clear status.
• Contribute to onboarding, training, and knowledge-base updates.

Kenntnisse

Bilingual communication (French &英

Customer service oriented

Strong written & verbal沟通

Problem-solving

Interpersonal skills

Organizational skills

Learning agility

Typing speed & accuracy

Customer expectation management

Independent working

Ausbildung

University degree / college diploma in IT

A+, Network+ and/or ITIL certification

Tools

Ticketing system

MS Office

Windows

iOS

Active Directory

VPN

Jobbeschreibung

CI Financial is actively seeking a Bilingual Service Desk Analyst to provide technology support to employees across CI Financial and subsidiaries. The role emphasizes solving issues with a high standard of service, mentoring peers, and supporting onboarding while maintaining knowledge resources.

This on-site position in the Greater Toronto Area requires French and English proficiency, strong customer service skills, and the ability to handle multiple inquiries with professionalism.