Technical Account Manager (opens in new tab)

PC Corp Canada; Edmonton; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

PC Corp Canada is seeking a Technical Client Coordinator in Edmonton to support client relationships by tracking technical activity, maintaining records, and ensuring commitments are delivered accurately and on time. This is an administrative account management and client coordination role with internal communication to technical teams.

The position is hybrid with on-site and remote days; fully remote is not available.

Qualifications

• 4+ years of proven experience as an Account Manager or similar role.
• Strong ability to organize and manage multiple accounts.
• Excellent communication and relationship-building skills.
• Understanding of sales processes and client development.

Responsibilities

• Build and maintain long-term client relationships with organizations.
• Deliver high levels of customer service, satisfaction, retention, and responsiveness.
• Coordinate communications between client and internal teams and ensure updates.
• Maintain a structured client management framework with cross‑team collaboration.
• Identify opportunities for upselling and expanding services within accounts.
• Support departmental marketing and revenue goals.

Skills

Account management

Client relationships

Communication skills

Organization

Time management

Strategic thinking

Job description

Position Type: Full-time, permanent, hybrid with both in-office (required) and remote days.

This role is ideal for a highly organized, detail‑oriented professional who thrives on coordination, documentation, and keeping complex client activity running smoothly. Success in this position comes from strong follow‑through, accuracy, and the ability to manage multiple moving parts consistently.

As a Technical Client Coordinator within our Managed Services department, you will support client relationships by tracking technical activity, maintaining records, and ensuring commitments are delivered accurately and on time. This is not a quota‑driven sales role. The majority of the work focuses on administrative account management, client coordination, and internal communication with technical teams.

If you thrive in a fast-paced environment, enjoy solving complex challenges, and have a knack for translating technical language into business value, this may be the opportunity for you. The majority of your time (roughly 80%) will be spent on account activity management and direct client contact. This includes documentation and record-keeping, as well as technical activity coordination and tracking for clients, ensuring that commitments are delivered.

This position offers a hybrid working environment, blending remote flexibility with on-site responsibilities. Please note that fully remote work is NOT available for this role. Candidates must be located in Edmonton.

RESPONSIBILITIES

1. Client Management & Experience

• Build and maintain long-term, trusted relationships with client organizations.
• Deliver Level 4 Customer Service with a focus on satisfaction, retention, and responsiveness.
• Stay on top of the key communications and activities between the client and internal teams.
• Act as a liaison between clients and internal teams, ensuring clear communication and timely updates.
• Maintain a well-rounded structure for client management that includes collaborating closely with the Client Management Team and Technical Services.
• Provide strategic oversight of accounts, ensuring daily operations meet client expectations.
• Translate technical concepts into business language and align client needs with technical roadmaps.

2. Process & Performance

• Follow structured client management processes to ensure consistency and measurable outcomes.
• Represent the PC Corp brand with professionalism, integrity, and enthusiasm.
• Maintain strong organizational systems to manage multiple accounts effectively.
• Identify opportunities for upselling and expanding services within existing accounts.
• Contribute to departmental marketing and revenue goals.
• Seek innovative ways to improve client experience and departmental performance.

4. Additional Responsibilities

• Build long-term relationships with vendor organizations.
• Promote teamwork and contribute to a positive work environment.
• Support administrative tasks and identify opportunities for improvement.

WHAT YOU BRING

• Strong ability to organize and stay organized in a fast-paced environment.
• Dedicated to ensuring 100% customer satisfaction both internal and external.
• Able to enjoy a mix of approximately 80% of administrative account management responsibilities, often working directly with clients, while the remaining 20% may be in a variety of activities as part of the Client Management team which also includes Inside and Outside sales positions.
• A genuine interest in people and technology, with a passion for continuous learning in the IT industry.
• Excellent communication and relationship-building skills.
• Strategic problem-solving and analytical thinking.
• Understanding of sales processes and client development.

QUALIFICATIONS

• Minimum4+ years of proven experienceas an Account Manager or similar roles.
• Proven success in building and maintaining client and colleague relationships.
• Demonstrated ability to manage multiple accounts withstrong organizationandtime-management skills.
• A genuine interest intechnology and people, with a passion for continuous learning.

Additional Requirements:

• Clean and valid class 5 driver's license.