Tire Service Advisor — Drive Customer Care & Growth

Tirecraft; Mount Forest; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Health and Dental

Employee Assistance Program

Employee Purchase Program

Birthday off

Ministry Certification(s) available

Employee Stock Ownership Plan

Job summary

Superior Tirecraft in Mount Forest, ON is seeking a Service Advisor to connect customers with automotive solutions and manage front-counter service. You will write up work orders, take service calls, dispatch technicians and ensure timely service delivery.

Experience in leadership and retail tire/automotive environments is valued. A valid driver’s license, basic mechanical knowledge and strong communication skills are required. This hourly role offers CAD 22–28 per hour depending on experience.

Qualifications

• Leadership experience in a supervisory or management role.
• Retail and/or commercial tire/automotive industry experience is an asset.
• Valid Driver’s License with a clean abstract.
• Computer literacy and basic IT skills.
• Basic mechanical and tire understanding.
• Strong verbal and written communication skills.

Responsibilities

• Write up work orders for all sales and service transactions and present to the Technicians.
• Take all "service calls" telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly.
• Invoice all product and service sales once complete and process payment immediately.
• Handle sales and service at the front counter and on the telephone, with a strong focus on customer service.
• Monitor all service activities to ensure timely completion and priority scheduling (first in, first out).
• Provide Store Manager with input concerning product selection and inventory levels for the retail shop.
• Complete product adjustments, including manufacturer claim forms, on a timely basis.
• Maintain product and service displays in a marketable and clean appearance.

Skills

Leadership

Retail/Auto experience

Driver's license

Computer literacy

Mechanical knowledge

Communication

Job description

Superior Tirecraft in Mount Forest, ON is seeking a Service Advisor to connect customers with automotive solutions and manage front-counter service. You will write up work orders, take service calls, dispatch technicians and ensure timely service delivery.

Experience in leadership and retail tire/automotive environments is valued. A valid driver’s license, basic mechanical knowledge and strong communication skills are required. This hourly role offers CAD 22–28 per hour depending on experience.