Service Advisor

Tirecraft; Mount Forest; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Health and Dental

Employee Assistance Program

Employee Purchase Program

Birthday off

Ministry Certification(s) available

Employee Stock Ownership Plan

Job summary

Superior Tirecraft in Mount Forest, ON is seeking a Service Advisor to connect customers with automotive solutions and manage front-counter service. You will write up work orders, take service calls, dispatch technicians and ensure timely service delivery.

Experience in leadership and retail tire/automotive environments is valued. A valid driver’s license, basic mechanical knowledge and strong communication skills are required. This hourly role offers CAD 22–28 per hour depending on experience.

Qualifications

• Leadership experience in a supervisory or management role.
• Retail and/or commercial tire/automotive industry experience is an asset.
• Valid Driver’s License with a clean abstract.
• Computer literacy and basic IT skills.
• Basic mechanical and tire understanding.
• Strong verbal and written communication skills.

Responsibilities

• Write up work orders for all sales and service transactions and present to the Technicians.
• Take all "service calls" telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly.
• Invoice all product and service sales once complete and process payment immediately.
• Handle sales and service at the front counter and on the telephone, with a strong focus on customer service.
• Monitor all service activities to ensure timely completion and priority scheduling (first in, first out).
• Provide Store Manager with input concerning product selection and inventory levels for the retail shop.
• Complete product adjustments, including manufacturer claim forms, on a timely basis.
• Maintain product and service displays in a marketable and clean appearance.

Skills

Leadership

Retail/Auto experience

Driver's license

Computer literacy

Mechanical knowledge

Communication

Job description

Service Advisor

Superior Tirecraft, Mount Forest ON

Tirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service? Join our team as a Service Advisor and experience the thrill of connecting customers with top-tier automotive solutions. Your passion for problem-solving and customer care will shine as you navigate clients through service needs. Step into a dynamic role where your expertise meets unparalleled service!

This is an hourly position with wages ranging from $22.00-$28.00, based on experience.

We are growing and this is a fantastic opportunity to join a team of people enthusiastic about the industry.

Helping Canadians Get Ahead

Core Values:

• Be the Hero: Go the extra mile, making someone's day, be humble, offering plus ones (+1).
• Be Positive: Passion, pride, dedicated, fun.
• Be Better: Get stuff done, desire to improve, willing to learn, try new things, great ideas, opportunity, insightful, continuous improvement.
• Do the Right Thing: Honest, no BS, team player, customer first. "Everyone Gets Home Safe"

Benefits:

• Benefits Package including Health and Dental coverage + more
• Employee Assistance Program (EAP)
• Employee Purchase Program
• Birthday off with pay
• Ministry Certification(s) available
• Future ownership opportunities; Employee Stock Ownership Plan

Responsibilities:

• Write up work orders for all sales and service transactions and present to the Technicians.
• Take all "service calls" telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly.
• Invoice all product and service sales once complete and process payment immediately.
• Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service.
• Monitor all service activities to ensure work is completed on a "first in - first out" basis and that it is completed in a timely manner.
• Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop.
• Complete product adjustments, including manufacturer claim forms, on a timely basis.
• Maintain product and service displays in a marketable and clean appearance.

Qualifications:

• Previous experience in a leadership position
• Previous experience in retail and commercial tire/automotive industry an asset
• Valid Driver’s License with a clean abstract
• Computer literate
• Basic mechanical and tire understanding
• Strong communication skills (verbal and written)

We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process