Service Advisor - COMMERCIAL TIRE DISPATCH

Scotia Tire & Alignment Services Limited; Mississauga; On-site; CAD 27,276 - 38,848; Full time

Benefits offered by this job

Health and Dental coverage

Life and long-term disability insurance

Employee Purchase Program

Paid training

Job summary

A local tire service provider in Mississauga is seeking a Front Desk Service Advisor. The ideal candidate will have knowledge of tires and strong customer service skills to assist both passenger and commercial vehicle clients. Responsibilities include greeting customers, answering inquiries, and creating work orders. A minimum of 1 year experience in tire sales and excellent communication skills are required. The role offers a competitive salary of $24.00 per hour along with a full range of benefits.

Qualifications

• Minimum 1 year experience in tire sales, required.
• Excellent communication skills, both written and verbal.
• Valid Driver’s License required.

Responsibilities

• Greet customers in a professional manner.
• Provide accurate sales and product information based on customer needs.
• Answer customer inquiries via phone and email.

Skills

Tire knowledge

Customer service

Sales abilities

Communication skills

Organizational skills

Problem-solving skills

Interpersonal skills

Education

High School or Equivalent

Job description

Scotia Tire is looking for an enthusiastic self-starter to fill the role of Front Desk Service Advisor. The ideal candidate has knowledge of tires and mounted wheel packages for both passenger and commercial vehicles applications, proven sales records and will contribute to the the Store’s profitability by providing exceptional Customer Service.

As Front Desk Service Advisor, your responsibilities would include:

• Greet Customers in an enthusiastic and professional manner
• Confidently providing accurate sales and product information appropriately based on customer needs. (tire and mounted wheel options, features, benefits, pricing, warranties etc.)
• Answering customer inquiries; in person, via phone and email, for both the passenger vehicle and Commercial customer base
• Creating work orders for In-Shop Tire Technicians
• Accurately complete all documentation/paperwork in relation to work completed
• Data Entry, create customer appointments using POS and internal systems
• Manage Customer Database, maintaining up-to-date records and notes

Qualifications and Education Requirements

• High School or Equivalent
• Valid Driver’s License required
• Minimum 1 yr. experience in Tire Sales, required
• Excellent communication skills, both written and verbal
• Excellent organization, time management and problem-solving skills
• A strong mechanical background is required
• Interest in further expanding knowledge about the tire industry
• Excellent Interpersonal skills, able to communicate effectively with internal and external customers
• Proven ability to build customer rapport and boost sales

Additional Notes

We offer an excellent Group Benefits Package including Health and Dental coverage, life and long-term disability insurance, as well as an Employee Purchase Program, paid training, and other opportunities.

ScotiaTire is an equal opportunity employer; accommodations will be made to ensure all qualified applicants are considered for employment.

Job Type: Full-time

Salary: From $24.00 per hour

• Dental care
• Extended health care

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Experience:

• Tire & Lube Technicians: 1 year (required)