Terminal Services Attendant

Powell River Educational Services Society; Powell River; On-site; CAD 43,000 - 47,000; Full time

Job summary

Powell River Educational Services Society in Powell River is hiring casual Terminal Service Attendants to assist customers, provide fare and schedule information, and maintain terminal safety.

Reporting to the Terminal Operations Supervisor, you will perform cleaning, grounds maintenance, vehicle and passenger handling, and basic admin tasks as part of a team in all weather.

Qualifications

• 1 year of customer service experience.
• 1 year of cash handling experience with a complex POS system.
• Valid Food Safe Level 1 Certificate (required).

Responsibilities

• Provide excellent customer service and maintain safety in a fast-paced environment.
• Perform cleaning and grounds maintenance of terminal buildings and grounds.
• Provide fare, schedule and procedural information to customers and handle inquiries.
• Direct vehicle and foot traffic; assist customers on/off vessel and with boarding passes.
• Inspect berths, ramps and docks and assist with vessel docking and mooring operations.
• Perform routine maintenance and minor repairs; operate forklift if required.
• Participate in safety drills and secure terminal at closing; monitor for hazards.
• Handle administrative tasks such as updating files and answering phones.
• Process fares, reservations, and cash handling tasks including deposits.

Skills

Customer service

Communication

Teamwork

Cash handling

Driving licence

Food Safe Level 1

Tools

POS system

Job description

Location: Powell River/qathet Regional District

Salary Or Wage: $31.68 per hour

Start Date: To be determined

Job Type: Casual

List of Requirements

• You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment.
• You are an excellent communicator and work well individually or in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions.
• You have one (1) year of customer service experience, one (1) year of cash handling experience with a complex POS system and you possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report.
• A valid Food Safe Level 1 Certificate is required and can be obtained upon receiving an offer of employment.

List of Duties

The opportunity

• We are seeking individuals who are passionate about providing amazing customer service whileprioritizing safety and creating a positive environment.

Reporting to theTerminal Operations Supervisor,TerminalServiceAttendantsare responsible for:

• Cleaning terminal buildings and grounds including washing and waxing floors/walls, washing windows, vacuuming, dusting, and cleaning washrooms; replenishing supplies and maintaining an inventory of supplies; removing garbage and picking up litter; shovelling snow, sanding,power washing, lawn mowing, weed-eating and sweeping grounds; and maintaining garden areas.
• Providing fare, schedule and procedural information to customers; listening to customers’ complaints and requests; resolving or referring to appropriate resource; and applying the Service Interruption Plan as required.
• Directing vehicle and foot traffic; checking and collecting boarding passes; assisting customers on/off vessel; and assisting with disabled vehicles.
• Inspecting berths, ramps and docks; assisting with vessel docking including adjusting ramps and handling mooring lines; giving the all clear for vessel departure as required; assisting vessel in ship-to-shore power hook up; checking for and advising vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles and weight restrictions; and providing an accurate vehicle and passenger count for the vessel.
• Inspecting and performing routine maintenance of terminal facilities and equipment including minor painting; and identifying and taking appropriate action to address repairs or deficiencies.
• Driving the fleet vehicle to pick up or deliver materials; unloading and loading materials on vessel; operating the forklift if required; and handling baggage.
• Participating in safety drills; setting alarms and securing terminal at closing; identifying situations which present a safety hazard; and conducting rounds of the terminal and docked vessel, and reporting any security breaches or unusual activity.
• Staying current with company policies, procedures and operational directives; and performing various administrative support tasks including updating files and manuals; completing inspection reports; maintaining an activity log; and answering the telephone.
• Performing additional duties such as calculating and processing fares; selling media; processing reservations; preparing and auditing media sales records and revenue reports; ordering and checking change orders; and preparing cash floats and deposits.