Customer Service Representative

Maritime Bus; Charlottetown; On-site; CAD 36,000 - 46,000; Full time

Benefits offered by this job

Overtime pay

Job summary

Coach Atlantic Maritime Bus in Charlottetown is hiring a Full-Time Customer Service Representative at the Charlottetown Terminal. You will sell tickets and parcel shipments, assist transit customers, and operate a POS system, phones, and email to support daily operations.

You’ll balance cash, help drivers with schedules, cover shifts when needed, resolve issues with management support, and learn new initiatives from senior leadership.

Qualifications

• Ability to effectively communicate both verbally and in writing.
• Comfort with operating POS and cashier responsibilities.
• Ability to balance cash and perform daily reconciliations.
• Capable of multi-tasking in a busy terminal environment.
• Proven ability to work independently and as part of a team.

Responsibilities

• Sell bus tickets and parcel shipments; assist transit customers.
• Operate computer, POS, phones, email and related devices.
• Provide schedules and assist drivers at arrival/departure.
• Ensure terminal duties are carried out by staff.
• Balance cash and POS daily; investigate discrepancies.

Skills

Customer service

Communication

Sales

POS systems

Cash handling

Teamwork

Tools

POS terminal

Job description

Coach Atlantic Maritime Bus are currently recruiting a Full-Time Customer Service Representative for our Charlottetown Terminal Maritime Bus location.

Coach Atlantic Maritime Bus is Atlantic Canada's Leading Passenger Transportation Company. We're hiring dynamic, high achievers looking to be Difference Makers within the industry. We continue to advance across Eastern Canada with our multi-model diverse platform covering transportation segments, such as a Scheduled Line Run, Chartered Busing, Student Transportation, City and Rural Transit and Public Sectors.

Our employee's success is built on our commitment and emphasis on training and orientation process. We pride ourselves on the growth of our employees by supporting and encouraging them to develop skills that lead to successful careers.

Our Customer Service Representative will be responsible for provide customer service with primary responsibilities include (but are not limited to):

• Always provide superior customer service. Sell bus tickets and parcel shipments as needed. Assist Transit customers as needed.
• Operate a computer, Point of Sales system, phones, email and other electronic devices as required
• Provide customers with schedule times and assist the driver during bus arrival and departure times.
• Ensure all required Terminal duties are carried out by the staff.
• Support T3 transit operations or planning as needed
• Complete work schedules for employees, with the expectation that if a shift is not covered you are responsible for covering it.
• Resolve any customer service issues within your control and seek assistance from management as required.
• Train and communicate any and all new initiatives as commissioned by the senior management team.
• Ensure daily balancing of cash and Point of Sales systems and investigate overages and shortages.

Requirements

• Ability to effectively communicate both verbally and in writing.
• Responsible to open and close terminal
• Requires the ability to perform, multiple activities and initiatives and adapt to changing priorities on a day to day basis, while maintaining organization effectiveness.
• Proven ability to understand a variety of computer programs
• Must be able to lift up to 75 lbs if needed and be somewhat flexible with days and hours
• High level of integrity, confidentially, and accountability.
• Ability to work independently in a busy environment
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

Additional pay:

• Overtime pay

Schedule:

• Day shift
• Weekends as needed

Work Location: In person