Terminal Clerk

Armour Logistics; New Glasgow; Hybrid; CAD 38,000 - 48,000; Full time

Job summary

Armour Transportation Systems in New Glasgow, NS is seeking a Terminal Clerk to support daily administrative and dispatch functions at the terminal. You will enter data accurately, coordinate with drivers and internal teams, and ensure smooth communication to maintain operational efficiency and service levels.

Responsibilities include data entry, driver check-in/out, POD compliance, delivery reports, customer tracing, and supporting OS&D processes.

Qualifications

• Industry-related experience preferred.
• Certification through CITT or other industry credentials is an asset.
• Experience with TMW Systems is an asset.
• Proficiency in Microsoft Office, including Word and Excel.

Responsibilities

• Perform timely and accurate data entry.
• Check-in and check-out drivers efficiently.
• Maintain undelivered reports and complete daily coding.
• Ensure POD (Proof of Delivery) compliance.
• Prepare and distribute On-Time Delivery reports.
• Respond to customer tracing requests.
• Support OS&D procedures, including dock checks.
• Coordinate timely delivery and pickup of freight using dispatch tools.
• Communicate expectations clearly to drivers and ensure documentation is provided.
• Collaborate with Dispatch, Dock, Drivers and other departments to meet customer requirements.

Skills

Time management

Organizational skills

Multi-tasking

Proactive

Outgoing & collaborative

Conflict resolution

Communication skills

Problem solving

Team-oriented

Flexibility

Professional demeanor

Data entry accuracy

Education

Certification through CITT or industry credentials

Tools

TMW Systems

Microsoft Office (Word and Excel)

Job description

Description

Armour Transportation Systems is an award-winning, world-class transportation and logistics company. We are a Platinum member of Canada's Best Managed Companies and a Top Fleet Employer.

Founded in the early 1930s, Armour Transportation Systems has grown to be one of the largest trucking carriers in Canada, with 26 terminals, 4,000 pieces of equipment, nine maintenance facilities, over 750,000 square feet of warehouse space, and more than 2,000 team members.

Our vision is to be the dominant gateway between Atlantic Canada and the world, realizing profitable growth through leading transportation and logistics solutions, global partnerships, exceptional employees, and strategic acquisitions.

Armour Transportation Systems is looking for a Terminal Clerk based out of our New Glasgow, NS location.

Type: Term Contract

Position Overview: The Terminal Clerk plays a vital role in supporting the daily administrative and dispatch functions at the terminal. This position ensures the accurate entry and processing of essential data, effective coordination with drivers and internal teams, and the smooth flow of communication to maintain operational efficiency and exceptional service levels.

Key Responsibilities:

• Perform timely and accurate data entry


• Check-in and check-out drivers efficiently


• Maintain undelivered reports and complete daily coding


• Ensure POD (Proof of Delivery) compliance


• Prepare and distribute On-Time Delivery reports


• Respond to customer tracing requests


• Support the OS&D (Over, Short, & Damaged) process, including dock checks


• Manage Hold for Pickup items


• Process AR miscellaneous transactions and cash collections


• Prepare terminal deposits and process credit card paymentsScan and file paperwork (e.g., BOLs, PODs)


• Maintain and clean up the pickup screen


• Provide general dispatch support


• Order office supplies as needed


• Participate in scheduled calls and meetings (e.g., Terminal Admin calls)


• Coordinate timely delivery and pickup of freight using dispatch tools


• Communicate expectations clearly to drivers and ensure they have necessary documentation


• Verify that delivery trucks are properly manifested prior to departure


• Respond promptly to emails and phone inquiries


• Collaborate with Dispatch, Dock, Drivers, and other departments to meet customer requirements


• Escalate issues or concerns to the Terminal Manager or Supervisor


• Complete additional tasks or projects as assigned

What We’re Looking For

Qualifications:

• Strong time management and organizational skills


• Ability to multi-task and prioritize in a fast-paced environment


• Self-motivated with a proactive approach to tasks


• Outgoing and collaborative attitude


• Conflict resolution and negotiation skills


• Openness to giving and receiving constructive feedback


• Effective problem-solving and decision-making abilities


• Clear and professional communication skills


• Team-oriented mindset


• Flexibility to adapt to changing priorities and deadlines


• Consistent and professional demeanor

Education & Experience:

• Industry-related experience preferred


• Certification through CITT or other industry credentials is an asset


• Experience with TMW Systems is an asset


• Proficiency in Microsoft Office, including Word and Excel


• Strong typing and data entry skills