Terminal Services Attendant

BC Ferries; Canada; Hybrid; CAD 25,000 - 30,000; Part time

Job summary

BC Ferries is hiring a casual Terminal Service Attendant for Westview. You will deliver outstanding customer service, manage fare handling, and support vessel operations in a busy terminal environment.

Responsibilities include information provision, crowd control, safety inspections, and basic maintenance. A Food Safe Level 1 certificate and a valid driver’s licence are required, with on-the-job training provided.

Qualifications

• One year of customer service experience.
• One year of cash handling experience with a POS system.
• A valid Food Safe Level 1 Certificate is required and can be obtained upon offer.
• A Class 5 or 7N Driver’s Licence with a clean record is required.

Responsibilities

• Clean terminal buildings and grounds, maintain supplies and perform basic maintenance.
• Provide fare, schedule and procedural information to customers; address complaints or refer as needed.
• Direct vehicle and foot traffic; check boarding passes and assist customers on/off vessel.
• Inspect berths, ramps and docks; assist with vessel docking and safety checks.
• Drive fleet vehicle to pick up materials; unload/load and operate forklift if required; handle baggage.
• Participate in safety drills and update inspection reports and logs.
• Process fares, reservations, media sales, and cash deposits as needed.

Skills

Customer service

Cash handling

Safety/compliance

Communication

Teamwork

Education

Food Safe Level 1 Certificate

Driver's Licence (Class 5/7N)

Tools

POS system

Forklift

Job description

Job Description

TERMINAL SERVICE ATTENDANT

Westview

Casual

The opportunity

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.

Reporting to the Terminal Operations Supervisor, Terminal Service Attendants are responsible for:

• Cleaning terminal buildings and grounds including washing and waxing floors/walls, washing windows, vacuuming, dusting, and cleaning washrooms; replenishing supplies and maintaining an inventory of supplies; removing garbage and picking up litter; shovelling snow, sanding, power washing, lawn mowing, weed-eating and sweeping grounds; and maintaining garden areas.

• Providing fare, schedule and procedural information to customers; listening to customers’ complaints and requests; resolving or referring to appropriate resource; and applying the Service Interruption Plan as required.

• Directing vehicle and foot traffic; checking and collecting boarding passes; assisting customers on/off vessel; and assisting with disabled vehicles.

• Inspecting berths, ramps and docks; assisting with vessel docking including adjusting ramps and handling mooring lines; giving the all clear for vessel departure as required; assisting vessel in ship-to-shore power hook up; checking for and advising vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles and weight restrictions; and providing an accurate vehicle and passenger count for the vessel.

• Inspecting and performing routine maintenance of terminal facilities and equipment including minor painting; and identifying and taking appropriate action to address repairs or deficiencies.

• Driving the fleet vehicle to pick up or deliver materials; unloading and loading materials on vessel; operating the forklift if required; and handling baggage.

• Participating in safety drills; setting alarms and securing terminal at closing; identifying situations which present a safety hazard; and conducting rounds of the terminal and docked vessel, and reporting any security breaches or unusual activity.

• Staying current with company policies, procedures and operational directives; and performing various administrative support tasks including updating files and manuals; completing inspection reports; maintaining an activity log; and answering the telephone.

• Performing additional duties such as calculating and processing fares; selling media; processing reservations; preparing and auditing media sales records and revenue reports; ordering and checking change orders; and preparing cash floats and deposits.

What you bring to the team

You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well individually or in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions.

You have one (1) year of customer service experience, one (1) year of cash handling experience with a complex POS systemand you possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report. A valid Food Safe Level 1 Certificate is required and can be obtained upon receiving an offer of employment.

\"We sail to serve and connect the people and the coast of BC\"

At BC Ferries, our people are at the heart of delivering safe and reliable service along1,600 kmof coastline. Every day, we connect communities and move tens of thousands of passengers and vehicles across our 25 routes through the dedication,expertiseand hard work of our teams. Guided by a shared commitment to safety, service, inclusion, and local commitment, we offer meaningful work, opportunities for growth, and the chance to make a positive impact. Whether you work onboard our vessels, in our terminals or behind the scenes,you'llplayan important rolein connecting people, supporting communities, and keeping coastal BC moving.

We support employment equity and diversity in the workplace, and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.