Tenant Services Project Coordinator

BGIS; Surrey; On-site; CAD 63,000 - 79,000; Full time

Job summary

BGIS seeks a Tenant Services Coordinator to support clients by coordinating delivery of small-scale maintenance projects, workspace changes, design services and office services. You will also coordinate tenant issue resolution and assist with scope, tendering, budgeting and contractor performance for tenant service and base building projects.

Key duties include processing service requests, coordinating BGIS and subcontractors, assisting Facility Managers with project delivery, and reviewing

Qualifications

• High school completion plus a specialized technical or business course.
• 1–3 years of job-related experience.
• Superior client management and customer service skills.
• Strong verbal and written communication and interpersonal skills.
• Knowledge of project delivery and tendering processes.
• General knowledge of commercial building systems and/or construction.
• Strong organizational, coordination and documentation skills, with the ability to multi-task.
• Ability to work independently and interpret contracts when required.
• Proficiency with CAD will be considered an asset.
• Proficiency with MS Office and email software.

Responsibilities

• Receive, process and validate service requests by phone, email and in person.
• Coordinate BGIS and subcontractors to deliver tenant services within scope.
• Support Facility Managers with small-scale tenant service projects including contractor selection and budget monitoring.
• Review contract work, report discrepancies and request purchase orders.
• Interpret client work processes, workplace culture and policies for effective service delivery.
• Other duties as assigned.

Skills

Client management

Customer service

Communication

Independent work

Organizational skills

Multi-tasking

Education

High school diploma with tech or business course

Tools

CAD

MS Office

Email software

Job description

BGIS seeks a Tenant Services Coordinator to support clients by coordinating delivery of small-scale maintenance projects, workspace changes, design services and office services. You will also coordinate tenant issue resolution and assist with scope, tendering, budgeting and contractor performance for tenant service and base building projects.

Key duties include processing service requests, coordinating BGIS and subcontractors, assisting Facility Managers with project delivery, and reviewing