Tenant Services Coordinator

BGIS; Calgary; On-site; CAD 45,000 - 65,000; Full time

Job summary

BGIS in Calgary, Alberta, is seeking a Tenant Services Coordinator to support clients by coordinating small-scale maintenance projects, workspace changes, design services and office services. The role also resolves tenant issues related to service delivery and assembles scopes, tenders, and budgets for tenant service and base building projects.

You'll coordinate contractors, monitor performance, ensure quality, and document processes while working closely with Facility Managers to keep projects

Qualifications

• 1–3 years of relevant experience
• Knowledge of project delivery and tendering processes
• General knowledge of commercial building systems
• Proficiency with CAD will be considered an asset
• Proficiency with MS Office and email software

Responsibilities

• Receive, process and validate service requests via phone, email, or in-person
• Coordinate BGIS and subcontractors to deliver tenant services
• Assist Facility Managers with selecting contractors and monitoring performance
• Review contracts, report discrepancies and request Purchase Orders
• Interpret client work processes, workplace policies and culture for service delivery
• Other duties as assigned

Skills

Customer service

Communication

Organization

Independent work

Contract interpretation

Tendering processes

Project delivery

Documentation

Driver's license

Education

High school completion with technical or business course

Tools

CAD

MS Office

Job description

JOB DESCRIPTION The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small‑scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

Summary JOB DESCRIPTION The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small‑scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

Key Duties & Responsibilities

• Receive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required
• Co-ordinate BGIS and subcontracted forces to deliver required tenant services within the scope of the position
• Provide assistance and support to Facility Managers with respect to the delivery of small‑scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work
• Review contract work, report any discrepancies to Facility Manager and request Purchase Orders
• Proper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery
• Other duties as assigned

Knowledge & Skills

• High school completion plus a specialized technical or business course
• More than one year up to three years of job‑related experience
• Superior client management/customer service skills
• Effective Interpersonal skills, with an emphasis on communication (verbal/written)
• Knowledge of project delivery and tendering processes
• General knowledge of commercial building systems and/or construction
• Strong organizational, coordination and documentation skills with the ability to multi-task
• Ability to work independently
• Ability to interpret contracts, as required
• Proficiency with CAD will be considered an asset
• Specific experience and skill related to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.
• Proficient with MS Office and email software

Licenses and/or Professional Accreditation

• Valid driver’s license (as required)