Tenant Services Coordinator

BGIS; Surrey; On-site; CAD 63,000 - 79,000; Full time

Job summary

BGIS seeks a Tenant Services Coordinator to support clients by coordinating delivery of small-scale maintenance projects, workspace changes, design services and office services. You will also coordinate tenant issue resolution and assist with scope, tendering, budgeting and contractor performance for tenant service and base building projects.

Key duties include processing service requests, coordinating BGIS and subcontractors, assisting Facility Managers with project delivery, and reviewing

Qualifications

• High school completion plus a specialized technical or business course.
• 1–3 years of job-related experience.
• Superior client management and customer service skills.
• Strong verbal and written communication and interpersonal skills.
• Knowledge of project delivery and tendering processes.
• General knowledge of commercial building systems and/or construction.
• Strong organizational, coordination and documentation skills, with the ability to multi-task.
• Ability to work independently and interpret contracts when required.
• Proficiency with CAD will be considered an asset.
• Proficiency with MS Office and email software.

Responsibilities

• Receive, process and validate service requests by phone, email and in person.
• Coordinate BGIS and subcontractors to deliver tenant services within scope.
• Support Facility Managers with small-scale tenant service projects including contractor selection and budget monitoring.
• Review contract work, report discrepancies and request purchase orders.
• Interpret client work processes, workplace culture and policies for effective service delivery.
• Other duties as assigned.

Skills

Client management

Customer service

Communication

Independent work

Organizational skills

Multi-tasking

Education

High school diploma with tech or business course

Tools

CAD

MS Office

Email software

Job description

The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

Key Duties & Responsibilities

• Receive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required
• Co-ordinate BGIS and subcontracted forces to deliver required tenant services within the scope of the position
• Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work
• Review contract work, report any discrepancies to Facility Manager and request Purchase Orders
• Proper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery
• Other duties as assigned

Knowledge & Skills

• High school completion plus a specialized technical or business course
• More than one year up to three years of job-related experience
• Superior client management/customer service skills
• Effective Interpersonal skills, with an emphasis on communication (verbal/written)
• Knowledge of project delivery and tendering processes
• General knowledge of commercial building systems and/or construction
• Strong organizational, coordination and documentation skills with the ability to multi-task
• Ability to work independently
• Ability to interpret contracts, as required
• Proficiency with CAD will be considered an asset
• Specific experience and skill related to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.
• Proficient with MS Office and email software

Licenses and/or Professional Accreditation

• Valid driver’s license (as required)

This is a full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.