Tenant Services & Projects Coordinator

BGIS; Surrey; On-site; CAD 54,000 - 68,000; Full time

Job summary

BGIS in Surrey, BC, is seeking a Tenant Services Coordinator to coordinate the delivery of small-scale maintenance projects, workspace changes, design services and office services for our clients. You will also resolve tenant issues and assemble scopes, tendering documents, and monitor contractor performance for tenant service and base building projects.

The role requires coordinating internal staff and subcontractors, ensuring budgets and timelines are met while maintaining strong client

Qualifications

• High school diploma plus a specialized technical or business course.
• 1–3 years of related experience.
• Strong client management and customer service skills.
• Excellent verbal and written communication.
• Knowledge of project delivery and tendering processes.
• General knowledge of commercial building systems and/or construction.
• Strong organizational and documentation skills; ability to multi-task.
• Proficiency with CAD is an asset.
• Experience in facility management and working with government or similar sectors is a plus.
• Proficiency with MS Office and email software.

Responsibilities

• Receive, process and validate service requests by phone, email and in-person and track work orders.
• Coordinate BGIS and subcontractors to deliver tenant services within scope.
• Assist Facility Managers with small-scale projects: determine skills, select contractors, monitor performance, budget and quality.
• Review contracts, report discrepancies, and request purchase orders.
• Interpret client work processes, workplace culture and policies for effective service delivery.
• Other duties as assigned.

Skills

Client management

Communication

Organization

Independent work

Documentation

MS Office

Education

High school diploma

Technical or business course

Tools

CAD

MS Office

Job description

BGIS in Surrey, BC, is seeking a Tenant Services Coordinator to coordinate the delivery of small-scale maintenance projects, workspace changes, design services and office services for our clients. You will also resolve tenant issues and assemble scopes, tendering documents, and monitor contractor performance for tenant service and base building projects.

The role requires coordinating internal staff and subcontractors, ensuring budgets and timelines are met while maintaining strong client