Tenant Services Coordinator (1 Year Contract)

BGIS; Surrey; On-site; CAD 54,000 - 68,000; Full time

Job summary

BGIS in Surrey, BC, is seeking a Tenant Services Coordinator to coordinate the delivery of small-scale maintenance projects, workspace changes, design services and office services for our clients. You will also resolve tenant issues and assemble scopes, tendering documents, and monitor contractor performance for tenant service and base building projects.

The role requires coordinating internal staff and subcontractors, ensuring budgets and timelines are met while maintaining strong client

Qualifications

• High school diploma plus a specialized technical or business course.
• 1–3 years of related experience.
• Strong client management and customer service skills.
• Excellent verbal and written communication.
• Knowledge of project delivery and tendering processes.
• General knowledge of commercial building systems and/or construction.
• Strong organizational and documentation skills; ability to multi-task.
• Proficiency with CAD is an asset.
• Experience in facility management and working with government or similar sectors is a plus.
• Proficiency with MS Office and email software.

Responsibilities

• Receive, process and validate service requests by phone, email and in-person and track work orders.
• Coordinate BGIS and subcontractors to deliver tenant services within scope.
• Assist Facility Managers with small-scale projects: determine skills, select contractors, monitor performance, budget and quality.
• Review contracts, report discrepancies, and request purchase orders.
• Interpret client work processes, workplace culture and policies for effective service delivery.
• Other duties as assigned.

Skills

Client management

Communication

Organization

Independent work

Documentation

MS Office

Education

High school diploma

Technical or business course

Tools

CAD

MS Office

Job description

Job Description

The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

Summary

The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

Key Duties & Responsibilities

• Receive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required
• Co-ordinate BGIS and subcontracted forces to deliver required tenant services within the scope of the position
• Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work
• Review contract work, report any discrepancies to Facility Manager and request Purchase Orders
• Proper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery
• Other duties as assigned

Knowledge & Skills

• High school completion plus a specialized technical or business course
• More than one year up to three years of job-related experience
• Superior client management/customer service skills
• Effective Interpersonal skills, with an emphasis on communication (verbal/written)
• Knowledge of project delivery and tendering processes
• General knowledge of commercial building systems and/or construction
• Strong organizational, coordination and documentation skills with the ability to multi-task
• Ability to work independently
• Ability to interpret contracts, as required
• Proficiency with CAD will be considered an asset
• Specific experience and skill related to the assignment - facility management - churn, facility infrastructures, client industry sector, government sector, etc.
• Proficient with MS Office and email software

Licenses and/or Professional Accreditation

• Valid driver's license (as required)

This is a full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate's competencies, including but not limited to experience, education and performance related to this role.