Coordonnateur des services aux locataires

BGIS; Surrey; On-site; CAD 63,000 - 79,000; Full time

Job summary

BGIS in Surrey, BC, seeks a Tenant Services Coordinator to oversee the delivery of small-scale maintenance projects, workspace changes, and related services. You will coordinate contractors, monitor budgets and quality, and assist Facility Managers in project execution.

The role requires 1–3 years of relevant experience, strong communication, and CAD/ MS Office proficiency. A valid driver’s license is preferred; this is a full-time on-site position with a salary based on competencies.

Qualifications

• High school completion plus a specialized technical or business course.
• 1–3 years of job-related experience.
• Proficiency with CAD will be considered an asset.
• Knowledge of project delivery and tendering processes.
• Strong organizational, coordination and documentation skills.
• Ability to work independently.
• Valid driver’s license (as required).

Responsibilities

• Receive, process and validate service requests via phone, email, and in-person visits; maintain work order tracking.
• Coordinate BGIS and subcontractors to deliver tenant services within scope.
• Support Facility Managers in delivering small tenant service projects; assess skills, assist contractor selection, monitor budget and quality.
• Review contracted work, report discrepancies to Facility Manager, and request Purchase Orders.
• Interpret client work processes and policies for effective service delivery.
• Perform other duties as assigned.

Skills

Interpersonal skills

Verbal and written communication

Organization and documentation

Independent work

Education

High school diploma with technical or business course

Tools

CAD

MS Office

Email software

Job description

TheTenant Services Coordinatorsupports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services.This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. Theyare alsoresponsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

KEY DUTIES & RESPONSIBILITIES

• Receive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required
• Co-ordinate BGISand subcontracted forces to deliver required tenant services within the scope of the position
• Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work
• Review contract work, report any discrepancies to Facility Manager and request Purchase Orders
• Proper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery
• Other duties as assigned

Knowledge & Skills

• High school completion plus a specialized technical or business course
• More than one year up to three years of job-related experience
• Effective Interpersonal skills, with an emphasis on communication (verbal/written)
• Knowledge of project delivery and tendering processes
• General knowledge of commercial building systems and/or construction
• Strong organizational, coordination and documentation skills with the ability to multi-task
• Ability to work independently
• Ability to interpret contracts, as required
• Proficiency with CAD will be considered an asset
• Specific experience and skill related to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.
• Proficient with MS Office and email software

Licenses and/or Professional Accreditation

• Valid driver’s license (as required)

This is a full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.