Technology Support Analyst

Ontario Tech University; Oshawa; On-site; CAD 70,000; Full time

Job summary

Ontario Tech University is seeking a Technology Support Analyst for a full-time position to provide comprehensive technical support, ensure compatibility of hardware/software, and facilitate technology education for faculty and students. The role includes managing procurement processes, coordinating technical setups for events, and supporting daily IT operations. Candidates should have extensive experience in IT client support and a relevant educational background.

Qualifications

• Over 3 years experience required.
• Combination of education and experience may be considered.

Responsibilities

• Gather and assess hardware/software needs, liaise with vendors.
• Train faculty, staff, and students on technologies.
• Manage technical operations, including lab setups and user support.

Skills

Client support in an enterprise environment

Mass deployment and distribution of different computer systems and software

Experience working in a Windows Active Directory environment

Experience with PC and Mac platforms

Education

Completion of formal post secondary/college/university program of three academic years or more

Job description

Technology Support Analyst

Tracking Code:req1578

Faculty/Department:Information Technology (IT) Services Department

Number of Positions:1

Appointment Type:Full-Time Continuing

Hours of Work:35 hours per week

Salary Range:Level 8- Starting Salary, Step 1$69,288

Posting Date:May 30, 2025

Closing Date:June 12, 2025(7:00 pm EST)

Job Summary: The TSA provides technical consultation and support for the University and determines technology requirements that support organizational goals. This position is responsible for the gathering, analysis, recommendation and implementation of technology requirements. Additionally, responsible for desk side support for employees and teaching labs, as well as research labs on a case by case basis.

Nature of work:
To whom does the position report? Manager, Digital Learning

Responsibilities/accountabilities:

IT Requirements Gathering & Procurement

• Meet with faculty, staff and department leads to gather and assess hardware/software needs
• Conduct research and analysis to ensure tech compatibility with university systems
• Provide expertise to Procurement teams, evaluate software/hardware tools, and communicate with vendors to resolve complex technical issues
  

Technology Education, Troubleshooting and Installation

• Train faculty, staff and students in using various technologies (ie. MS Office Suites, Google, LMS)
• Troubleshoot escalated issues and configure devices per user needs
• Install, test and deploy software application ensuring reliability before roll out
  

Teaching Lab Set up

• Coordinate lab refreshes or new setup with lab admins and faculty
• Manage hardware/software procurement and set up logistics (PC's, peripherals, printers, etc)
• Perform on-site imaging and installation of replacement systems
  

Faculty and staff laptop refresh

• Lead annual hardware and software refresh cycles
• Migrate data, install updated applications and ensure secure data transfer during transitions
• Provide user support throughout refresh process
  

Daily technical operations

• Support imaging requests for research labs, pilot projects and special events.
• Coordinate technical setups for university wide events (e.g. Open House, OUF)
• Manage documentation, server licensing and level 2 support (ie. via Cherwell ticketing)

Student support and special projects

• Assist with supporting technology pilots
• Provide consultation and troubleshooting support during in-person and online exams
• Support student orientation events and community tech engagement

Required Skills:

• Client support in an enterprise environment
• Mass deployment and distribution of different computer systems and software
• Experience working in a Windows Active Directory environment
• Experience with PC and Mac platforms would be an asset

Required Education:

• Completion of formal post secondary/college/university program of three academic years or more
• A combination of education and experience may be considered for this role

* Verification of Academic credentials may be required

Required Experience:

• Over 3 years experience

How to Apply:

Interested candidates should submit in electronic format a covering letter and their resume. Applications will be accepteduntil June 12, 2025or until a suitable candidate is found. We appreciate all applications received; however, only those candidates selected for an interview will be contacted.

This position falls within the bargaining unit represented by the Ontario Public Service Employees Union (OPSEU) and will be subject to the terms and conditions of the collective agreement between the university and the OPSEU. To the extent that policies are not included in the collective agreement, employment will also be governed by the university’s policies which may also be found on our websitehttps://ontariotechu.caand which may be amended from time-to-time.

Ontario Tech University is actively committed to equity, diversity, inclusion, indigenization and decolonization (EDIID), and welcomes applications from all qualified candidates, while especially encouraging applications from First Nations, Metis, Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+.All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents, Indigenous Peoples in Canada, and those eligible to work in Canada, will be given priority.

Ontario Tech University respects people's different needs and therefore will take all reasonable steps to ensure accommodation for applicants where appropriate. The University is also committed to ensuring that confidentiality is maintained throughout all aspects of the recruitment cycle.

If you require accommodation, please contactJulie Day, Health and Disability Management Specialist.For more informationabout the universities policies for accommodating employees with disabilities please review the university’sAccessibility Policy

The university acknowledges the lands and people of the Mississaugas of Scugog Island First Nation which is covered under the Williams Treaties. We are situated on the Traditional Territory of theMississaugas, a branch of the greater Anishinaabeg Nation which includes Algonquin, Ojibway, Odawa and Pottawatomi.

Job Location:Oshawa, Ontario, Canada

Expected Start Date:6/16/2025