Business Support Analyst for Capital Markets Tech and Foreign Exchange

Scotiabank; Old Toronto; Remote; CAD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Business Support Analyst for its Capital Markets Tech and Foreign Exchange teams. In this dynamic role, you will contribute to the success of the Global Banking and Markets Engineering, ensuring compliance and operational efficiency. Your responsibilities will include monitoring production issues, collaborating with technology partners, and providing front-end support for various FX applications. This role offers a remote-friendly work environment, competitive rewards, and opportunities for personal and professional growth. If you are driven, adaptable, and eager to make a meaningful impact, this position is an excellent opportunity for you.

Benefits

Flexible vacation

Tuition assistance

Competitive rewards program

Community engagement opportunities

Remote-friendly work environment

Qualifications

• 2+ years in Finance/Capital Markets tech support role.
• Self-driven, effective communicator with problem-solving skills.

Responsibilities

• Monitor and remediate production issues based on priority.
• Support business and technology users globally across regions.

Skills

Communication Skills

Problem-Solving

Multi-tasking

Finance/Capital Markets Knowledge

Education

Bachelor's Degree in Finance or related field

Tools

Jira

Confluence

Service Now

SQL

Unix

Murex

WSSFX

Scotia RED

FXBridge

FXG

Job description

Title: Business Support Analyst for Capital Markets Tech and Foreign Exchange

Requisition ID: 211407

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of the Global Banking and Markets Engineering (GBME) globally ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountability

• Responsible for monitoring, triaging, and remediation of production issues and requests in a timely manner, based on priority, and adhering to defined SLA’s (Service Level Agreements).
• Supporting business and technology users globally across North/South America, LATAM, Caribbean, Europe, and APAC.
• Expected to work with internal and external technology partners as well to conduct investigations, resolve issues, and perform/validate scheduled maintenance activities.
• Co-ordinate with team members from other regions (Toronto/India/London) to facilitate issue/task handovers as well as knowledge transfer sessions.
• Maintain problem/task ticket with up-to-date status and documentation of investigation and remediation details.
• Front-end support analyst supporting our Capital Markets – Global FX Cash, eFX, and FX Options business application and its stakeholders end-to-end.
• Flexibility required for rotational shift support schedule including on-call and weekends during production releases and maintenance activities (Overtime will be paid).
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Code of Conduct.
• Contributes to a high-performance environment and fosters an inclusive work environment; supporting the vision/values/business strategy for the team.

Education, Skills and Experience

• 2+ years’ experience in a Finance/Capital Markets technology support role.
• Self-driven, with proven communication, problem-solving, and multi-tasking skills.
• Can work independently as well as in a team environment.
• Experience with Jira/Confluence/Service Now.
• Experience with SQL and Unix.
• Collaborate within a team of 8-10 spanning across 3 regions as well as multiple application teams within GBME.
• Multiple systems used for our FX Cash, eFX, and FX Options business line: Murex, WSSFX, Scotia RED, FXBridge, FXG etc.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Remote-friendly work environment will provide you with the flexibility to perform at your best.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.