Technology Operations Support Analyst

Creative Solutions Services, LLC; Edmonton; Remote; CAD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Technology Operations Support Analyst to enhance their capital markets services. This role offers the opportunity to leverage your expertise in Calypso and technical support while working remotely. You will play a crucial role in resolving technical issues, implementing solutions, and ensuring effective communication with business users. If you have a passion for technology and finance, this is the perfect chance to contribute to a dynamic team dedicated to delivering exceptional investment solutions. Join us and make a significant impact in the financial services sector!

Qualifications

• 5+ years of experience with Calypso in an operational support role.
• Strong financial background in capital markets and asset management.

Responsibilities

• Manage incidents and service requests for technical issues.
• Implement and test technical solutions while documenting processes.

Skills

Calypso

Capital Markets

Technical Support

Problem-Solving

Troubleshooting

Solution Implementation

Documentation

Client Communication

Java Development

SQL

Job description

Job Title: Technology Operations Support Analyst
Contract Duration: 2 years

Location: Edmonton, AB

Job Type: 100% Remote

Job Description:

Are you a skilled technology professional with a passion for capital markets? Join as a Technology Operations Support Analyst and contribute to our mission of delivering exceptional investment solutions. As a Technology Operations Support Analyst, you will be responsible for providing technical support and resolving incidents and service requests for our business users.

Your duties will include:

1. Incident and Service Request Management: Intaking, analyzing, and resolving technical issues and requests.
2. Troubleshooting and Analysis: Identifying and resolving root causes of technical problems.
3. Solution Implementation: Implementing and testing technical solutions.
4. Documentation and Support: Documenting processes and providing ongoing support for delivered solutions.
5. Client Communication: Communicating effectively with business users and other technical teams.

Must-Haves:

1. Minimum of 5 years of experience working with Calypso, ideally in an operational support role.
2. Strong financial background and demonstrated experience in capital markets.
3. Thorough understanding of asset management, public markets, market-traded and OTC products, trade workflow, collateral, and other buy-side fund functions.
4. General technology skills and an aptitude for problem-solving technical problems.

Nice-to-Haves:

1. Java development experience and experience working with Calypso customizations.
2. Intermediate SQL experience.

Keywords: technology operations support analyst, calypso, capital markets, asset management, financial services, technical support, problem-solving, troubleshooting, solution implementation, documentation, client communication.