Technology Support Analyst

Latham & Watkins LLP; Bishopsgate; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Technology Support Analyst I to join their dynamic Technology & Information Services team. In this engaging role, you will tackle complex desktop and remote computing issues while providing top-notch support to end users. Your expertise in a variety of software applications and hardware components will be essential in ensuring smooth operations. With a commitment to innovation and collaboration, this firm offers a generous compensation package and a supportive work environment. If you're passionate about technology and eager to contribute to a leading law firm, this is the opportunity for you!

Benefits

Health Insurance

Pension Plan

Wellness Programs

Employee Discounts

Qualifications

• Experience in installations and upgrades, training, and technical documentation.
• Ability to interact effectively with people at all organisational levels.

Responsibilities

• Provide assistance to end users for firm-approved applications.
• Set up, configure, and install software in computers and networking equipment.

Skills

Analytical Skills

Problem Solving

Interpersonal Skills

Technical Documentation

Education

Bachelor's Degree in IT or related field

Tools

Microsoft Office

Adobe Acrobat

iManage

Litera ChangePro

IntApp Time

Bighand Digital Dictation

VMware

VPN

Job description

About Latham & Watkins

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

About the Role

The Technology Support Analyst I is an integral part of Latham’s Technology & Information Services team. This role will be responsible for providing support to the office regarding the resolution of complex desktop, notebook, and remote computing issues, while troubleshooting problems involving hardware, systems software, and applications software. This role will be located in our London office.

Responsibilities & Qualifications

Other key responsibilities include:

• Providing assistance to end users for firm-approved applications using a variety of different methods, including Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, IntApp Time, Bighand Digital Dictation, Remote Computing (VMware and VPN), and other applications as deemed necessary
• Setting up, configuring, and installing software in PC computers, notebook computers, printers, and networking equipment
• Supporting videoconferencing with both internal and external sites
• Maintaining an inventory of hardware and providing relocation of PC systems when needed
• Coordinating with other local Technology department members on product installation, training, and support

We’d love to hear from you if you:

• Display the skills to collaborate on solving all kinds of problems
• Demonstrate the desire to work for a firm that invests heavily in technology
• Possess the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, as well as recommend and implement solutions to technology problems

And have:

• Experience in installations and upgrades, training, and technical documentation
• Well-developed and professional interpersonal skills, as well as the ability to interact effectively with people at all organisational levels of the firm
• Expert knowledge and proficiency in a wide variety of software program and standard hardware components and peripherals

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Health insurance as well as group income protection and life assurance
• A pension plan
• Wellness programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.

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