Bilingual IT Support Analyst

Hyundai Auto Canada Corp.; Markham; On-site; CAD 50,000 - 75,000; Full time

Job summary

Hyundai Auto Canada Corp. is seeking a Bilingual IT Support Analyst to provide desktop-level support for IT systems to internal and external customers. The role involves troubleshooting hardware and software issues, maintaining documentation, and ensuring service level agreements are met. Candidates should have relevant experience, be bilingual in English and French, and possess strong customer service skills. Hyundai offers a supportive work culture, health benefits from day one, and opportunities for career development.

Benefits

Health benefits from day one

Car leasing program

Flexible start times

RRSP matching

Maternity and parental leave top-up

Career development and mentoring

Tuition reimbursement

Qualifications

• 2-5 years of relevant experience, automotive experience preferred.
• Understanding of ITIL framework and service desk operations.
• Ability to work in rotational shifts (7:30am - 6:00pm EST).

Responsibilities

• Perform Software and Hardware support and maintenance at the desktop level.
• Triage support requests ensuring all service level SLAs are met.
• Troubleshoot hardware and software issues at desktop, network, and server levels.

Skills

Bilingual in English and French

Customer service skills

Knowledge of desktop security best practices

Hardware troubleshooting

Mobile device configuration

Education

Relevant secondary school diploma and college certification

Tools

MS Windows network services

Office 365

JIRA Service Management

Job description

Join to apply for the Bilingual IT Support Analyst role at Hyundai Auto Canada Corp.

Get AI-powered advice on this job and more exclusive features.

The primary purpose of this position is to provide support on a variety of IT systems, including software and hardware, to both internal (Company employees) and external (Company Dealer network) customers.

HOW WILL YOU MAKE AN IMPACT

• Perform Software and Hardware support and maintenance at the desktop level
• Triage support requests ensuring all service level SLAs are met
• Deploy desktops and peripherals
• Troubleshoot hardware and software issues at desktop, network, and server levels
• Perform moves, adds, changes of computer equipment
• Support users on business applications and communication systems (telephone, email, mobile devices)
• Maintain documentation and manage inventory
• Participate in infrastructure maintenance, changes, and projects
• Ensure all duties meet SLA requirements

WHAT YOU WILL BRING TO THE ROLE

• Relevant secondary school diploma and college certification or equivalent experience
• 2-5 years of relevant experience, automotive experience preferred
• Bilingual in English and French
• Knowledge of desktop security best practices
• Understanding of ITIL framework and service desk operations
• Experience with MS Windows network services (Active Directory, DNS, DHCP)
• Experience with Office 365, Exchange, Windows File Shares, updates
• Hardware troubleshooting, OS and application installation (Windows 10/11, Office, browsers)
• Mobile device configuration and troubleshooting
• Experience with management tools like SCCM, In Tune, Symantec End Point Protection
• Support experience for onsite meetings and virtual conferencing tools (Teams, Zoom, WebEx)
• JIRA Service Management experience is a plus
• Excellent customer service skills
• Ability to work in rotational shifts (7:30am - 6:00pm EST)
• Onsite work with limited remote opportunities

WHAT HYUNDAI CANADA OFFERS YOU

• Award-winning work culture
• Health benefits from day one
• Car leasing program
• Flexible start times
• RRSP matching
• Maternity and parental leave top-up
• Career development and mentoring
• Tuition reimbursement

WHAT HAPPENS NEXT

Applications will be reviewed by June 3, 2025. All applicants will complete a Plum Assessment to help us understand what drives you.

WHY NOT APPLY?

If you’re excited about this role and Hyundai Canada, apply even if you don’t meet every requirement. Our recruitment process is human-driven—no bots or algorithms. We look forward to learning about you!

Hyundai Auto Canada Corp. is committed to diversity and accessibility. If you require accommodations during the interview process, please let us know.

We appreciate your interest. Only selected candidates will be contacted.