information technology (IT) support analyst

ITjobs.ca; Newmarket; On-site; Full time

Job summary

A leading company is seeking a technical support specialist to join their team in Newmarket. The role involves managing computer network access, reporting system performance, and supervising other staff. Ideal candidates will have relevant certifications and experience in a fast-paced office environment.

Benefits

Health benefits

Dental plan

Vision care

Financial benefits including RRSP

Qualifications

• 3 to less than 5 years of experience required.
• Certifications: CompTIA Security+, CMC, A+.

Responsibilities

• Provide access to computer networks.
• Report on performance of computer systems.
• Supervise other technical support staff.

Skills

Shell scripting

Networking software

Security

Client focus

Teamwork

Education

College, CEGEP or other non-university certificate or diploma from a 1-2 year program

Tools

MS Office

Job description

Location: 17665 Leslie Street, Suite 15, Newmarket, ON, L3Y 3E3

Salary: $34.07 hourly / 40 hours per week

Terms of employment: Term or contract, Full-time

Schedule: Day, Morning shifts from 08:00 to 16:00

Start date: August 1, 2025

End date: August 1, 2028

Benefits: Health benefits, Dental plan, Vision care, Financial benefits including RRSP

Vacancies: 1

Languages

• English

Education

College, CEGEP or other non-university certificate or diploma from a 1-2 year program

Experience

3 to less than 5 years

Work setting

On-site, in a general office environment. Work must be completed at the physical location; remote work is not available.

Responsibilities and Tasks

1. Provide access to computer networks
2. Report on the performance of computer systems and networks
3. Research and implement solutions using manuals and guides
4. Maintain a log of problems and solutions for team use
5. Supervise other technical support staff (3-4 people)

Credentials

• CompTIA Security+ Certification
• Certified Management Consultant (CMC)
• A+ Certification

Technical Knowledge

Shell scripting, iOS, Networking software and hardware, Security, Servers, Desktop and enterprise applications, MS Office, TCP/IP, Wireless networks, and more.

Work Conditions

• Fast-paced environment, work under pressure, tight deadlines
• Repetitive tasks, manual dexterity, attention to detail
• Sitting, standing, walking, bending, crouching, kneeling

Personal Suitability

• Accuracy, client focus, interpersonal skills, initiative, judgment, organization, teamwork, multitasking, time management, honesty

Application Process

Apply directly via email or mail, including a cover letter. Answer screening questions about legal ability to work in Canada and relevant experience.