Technician Workplace Technology

BCAA; Burnaby; On-site; CAD 71,000 - 89,000; Full time

Benefits offered by this job

Flexible benefits

Pension plan

Paid time off including vacation and …

Job summary

BCAA is seeking a Technician, Workplace Technology to join the Information Systems team at our Burnaby head office. You’ll deliver frontline technical support for employees, manage hardware and software assets, and assist with deployments, licensing, and vendor coordination.

You’ll help improve processes and contribute to technology projects across the division. The role requires strong customer service, clear communication, and the ability to balance multiple priorities, in person or remotely,

Qualifications

• Experience providing desktop support in a corporate environment.
• Strong troubleshooting of Windows-based devices, hardware, software, and peripherals.
• Experience supporting mobile devices and MDM is an asset.
• Knowledge of vendor management and software licensing is an asset.

Responsibilities

• Provide desktop and workplace technology support onsite and remotely.
• Troubleshoot hardware, software, mobile devices, and applications incidents.
• Deploy, configure, maintain and support desktops, laptops and devices.
• Support Office, Outlook and collaboration tools.
• Maintain asset inventories and coordinate technology purchases.
• Create technical documentation and knowledge base articles.
• Support technology-related projects and budgeting activities.

Skills

Customer-focused

Problem solving

Strong communication

Organizational skills

Remote and in-person support

Asset management

Vendor coordination

Tools

VDI (Amazon WorkSpaces)

Windows devices support

Microsoft Office / Outlook

Job description

Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. We're currently looking for a Technician, Workplace Technology to join our Information Systems team at our Head Office in Burnaby. In this role, you'll provide frontline technical support to employees across BCAA, helping ensure our workplace technology runs smoothly and efficiently. You'll troubleshoot hardware and software issues, support device deployments, manage technology assets, coordinate vendor purchases, and contribute to ongoing technology projects that support our business. This role is ideal for someone who enjoys combining hands‑on technical support with coordination, asset management, and continuous improvement.

Who you are

• You are customer-focused and take pride in delivering responsive, professional technical support.
• You enjoy solving problems and can quickly diagnose and resolve technical issues both remotely and in person.
• You are highly organized and can balance multiple priorities, requests, and projects simultaneously.
• You have strong communication skills and can explain technical concepts in a clear and approachable way.
• You take ownership of your work and proactively identify opportunities to improve processes and service delivery.
• You enjoy collaborating with colleagues, vendors, and stakeholders to deliver great outcomes.

What you'll do

• Provide desktop and workplace technology support for employees across BCAA, both onsite and remotely.
• Troubleshoot and resolve hardware, software, mobile device, and application‑related incidents and service requests.
• Deploy, configure, maintain, and support desktops, laptops, mobile devices, and workplace technology solutions.
• Support Microsoft Office, Outlook, collaboration tools, and other business applications.
• Maintain accurate records of hardware and software assets and ensure inventory databases remain current.
• Coordinate technology purchases, vendor orders, software licensing, and equipment deployment schedules.
• Conduct regular hardware and software asset audits and support license compliance activities.
• Partner with vendors and internal teams to manage technology contracts, renewals, warranties, and maintenance agreements.
• Monitor incident trends, perform root cause analysis, and contribute to continuous service improvements.
• Create and maintain technical documentation, knowledge base articles, and process guides.
• Support technology-related projects and initiatives across the Information Systems division.
• Assist with budgeting, purchasing, financial reconciliation, forecasting, and reporting related to technology assets and services.

What you'll bring

• Experience providing desktop support and technical assistance in a corporate environment.
• Strong troubleshooting skills across Windows‑based devices, hardware, software, and peripheral technologies.
• Experience supporting mobile devices, including iPhone and mobile device management solutions.
• Working knowledge of Microsoft Office, Outlook, and common enterprise applications.
• Strong customer service, communication, and interpersonal skills.
• Experience managing technology assets, inventory, or software licensing is considered an asset.
• Knowledge of vendor management, purchasing processes, or contract administration is an asset.
• Experience supporting virtual desktop environments (VDI), such as Amazon WorkSpaces, would be an asset.
• A combination of education, technical training, certifications, and relevant experience will be considered.

The salary range for this position is $70,908.36 to $88,635.36 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity.

In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
• *for permanent employees

We’re always looking for amazing people like you.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment.

We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC.

If you need personalized support through application and recruitment, please contact [e-mail].

Together, Let's Move BC Forward BCAA serves 1 in 3 BC households with industry-leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA's Auto Service Centres across the province.

BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province.

At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet.

Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.

We bring peace-of-mind to our Members so they can enjoy life more.

Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty.

We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork and sustainability.

Each of us grows personally and professionally by doing engaging work with inspiring colleagues.