Service Advisor (Insurance), Contact Centre

BCAA; Burnaby; On-site; CAD 44,000 - 55,000; Full time

Benefits offered by this job

Salary bonus program

Pension plan

Flexible benefits

Paid time off

Member discounts

Job summary

BCAA in Burnaby, BC is hiring Regular Full-Time Service Advisors for our Member Contact Centre. You will handle calls to promote BCAA insurance products, service members, and help determine the best coverage.

You will collaborate with support teams and underwriting, maintain licensing, pursue CAIB if possible, and grow toward becoming an Insurance Advisor while delivering exceptional customer service.

Qualifications

• Two years’ experience in a sales and service environment.
• Level 1 Insurance license (or commitment to secure within 45 days).
• Completion of Autoplan Essentials or plan to complete within three months.
• Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.
• Comfortable using technology; MS Office (Word, Excel, PowerPoint, Outlook).
• CAIB certification, knowledge of ICBC systems, and ability to speak other languages aside from English.

Responsibilities

• Work with customers over the phone to promote BCAA insurance products and services.
• Collaborate with Support Teams and Underwriting to recommend the right coverage.
• Identify cost-saving opportunities to support customers’ life events and future needs.
• Provide exceptional customer service and meet sales goals.
• Participate in training to become an Insurance Advisor and maintain licensing.

Skills

Sales experience

Insurance license

Autoplan Essentials

Errors & Omissions

MS Office

CAIB certification

ICBC systems

Multilingual ability

Job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. We are currently hiring a Regular Full-Time Service Advisors for our Member Contact Centre. This role is based full-time out of our Burnaby Head Office.

During a typical day, you will:

• Work with customers over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.
• Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers.
• Identify cost-saving opportunities to support our customers’ life events and future needs.
• Work together with team members to provide exceptional customer service and meet sales goals.
• Increase your industry knowledge and expertise towards becoming an Insurance Advisor. You’ll participate in BCAA’s training courses, maintain your annual licensing requirements, and keep up to date with the latest products and service offerings in a supportive environment.

What you bring:

• At least two years’ experience in a sales and service environment Level 1 Insurance license (or a commitment to secure your license within your first 45 days). BCAA will provide time and cover the cost.
• Completion of Autoplan Essentials (or a commitment to complete within your first three months through BCAA.) BCAA will provide time and cover the cost.
• Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.
• Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
• Bonus qualifications! CAIB certification, knowledge of ICBC systems, and ability to speak other languages aside from English.

The salary range for this position is $44,004.84to $55,005.96and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment.

We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC.

If you need personalized support through application and recruitment, please contact [e-mail].

We’re always looking for amazing people like you.

Together, Let's Move BC Forward BCAA serves 1 in 3 BC households with industry-leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA's Auto Service Centres across the province.

At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet.

Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.

We bring peace-of-mind to our Members so they can enjoy life more. Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty.

We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork and sustainability. Each of us grows personally and professionally by doing engaging work with inspiring colleagues.