Coordinator, Insurance Products

BCAA; Burnaby; Hybrid; CAD 57,000 - 71,000; Full time

Benefits offered by this job

Salary and bonus

Flexible benefits

Pension plan

Paid time off

BCAA membership

Job summary

BCAA in British Columbia is seeking a Coordinator, Insurance Products to support ongoing maintenance of the insurance product portfolio and help develop solutions that drive growth and performance.

You will work with stakeholders across insurance, operations, sales, compliance, marketing and customer experience to improve features, processes and customer outcomes. The role combines analysis, documentation, and project coordination in a fast-paced environment.

Qualifications

• 1-3 years of experience in insurance, financial services, product support or related field.
• Understanding of insurance products and operations.
• Strong analytical and problem-solving abilities.
• Attention to detail and ability to manage multiple priorities.
• Excellent communication and relationships with stakeholders.
• Interest in innovation and market trends in insurance.

Responsibilities

• Support ongoing management and enhancement of BCAA's insurance product portfolio.
• Assist in development and improvement of insurance products and features.
• Contribute to product lifecycle activities: research, prioritization, implementation, monitoring.
• Maintain product manuals and documentation.
• Research industry trends and customer feedback to inform recommendations.
• Collaborate with cross-functional stakeholders to support customer-focused solutions.
• Support initiatives promoting product knowledge, compliance, profitability, and outcomes.

Skills

Insurance knowledge

Analytical skills

Stakeholder collaboration

Documentation

Project coordination

Job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E‑Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

The Coordinator, Insurance Products will provide essential support for the ongoing maintenance of BCAA’s insurance product portfolio, as well as supporting the development of product solutions aimed at contributing to the growth and performance of BCAA’s insurance product portfolio. These encompass assisting in the creation, ongoing redesign, and improvement of product features and processes to efficiently address customer needs and support BCAA’s overall purpose, mission and beliefs.

Who You Are

Interested in the insurance industry and passionate about helping create and improve insurance products that meet customer needs and business objectives. Naturally curious and analytical, with a desire to understand insurance market trends, competitor offerings, customer needs, and product performance. A collaborative professional who enjoys working with stakeholders across insurance, operations, sales, compliance, marketing, and customer experience teams. Detail-oriented and organized, with the ability to manage multiple priorities while maintaining a high level of accuracy. A proactive learner who is eager to build expertise in insurance products, product development, and customer experience. Comfortable working with data, research, and customer feedback to identify insights and support business recommendations. Someone who is motivated by continuous improvement and finding better ways to serve customers through insurance solutions.

What You Bring

• 1-3 years of experience in insurance, financial services, business analysis, product support, project coordination, customer experience, or a related field.
• An understanding of insurance products, insurance operations, or the broader insurance industry.
• Strong analytical and problem-solving skills, with the ability to identify trends and synthesize information into meaningful insights.
• Excellent attention to detail and the ability to work with product documentation, policies, and process updates.
• Strong communication and relationship-building skills, with the ability to effectively collaborate with diverse stakeholders.
• Demonstrated ability to coordinate multiple initiatives and priorities in a fast-paced environment.
• An interest in innovation, market trends, and improving insurance product offerings and customer experiences.
• Insurance industry experience or coursework is an asset but not required.

What You’ll Do

• Support the ongoing management, maintenance, and enhancement of BCAA's insurance product portfolio.
• Assist in the development and improvement of insurance products, product features, and supporting processes that help drive customer value and business performance.
• Contribute to the insurance product lifecycle by supporting research, business case development, prioritization, implementation, monitoring, and continuous improvement activities.
• Maintain product manuals and documentation, ensuring insurance product information remains accurate, up to date, and aligned with business needs.
• Research insurance industry trends, competitor activity, customer feedback, and emerging technologies to identify opportunities and inform recommendations.
• Analyze market intelligence and customer insights to support decision-making and ongoing product enhancements.
• Collaborate with cross-functional stakeholders to support customer-focused insurance solutions that are easy to understand, purchase, and use.
• Support initiatives that promote product knowledge, compliance, profitability, and customer outcomes across BCAA's insurance distribution channels.

The salary range for this position is $56,605.68 to $70,757.04 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity.

In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

What we offer

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

*for permanent employees

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC.

Together, Let's Move BC Forward BCAA serves 1 in 3 BC households with industry-leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA's Auto Service Centres across the province.

BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province.

At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet.

Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing. We bring peace‑of‑mind to our Members so they can enjoy life more. Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty. We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork and sustainability. Each of us grows personally and professionally by doing engaging work with inspiring colleagues.