Regular Full-Time Road Assist Fleet Technician

BCAA; Burnaby; On-site; CAD 69,000 - 86,000; Full time

Benefits offered by this job

Career development

Performance bonus

Flexible benefits

Pension plan

Paid time off

BCAA membership

Job summary

BCAA is hiring a Road Assist Fleet Technician in British Columbia. You will provide friendly, professional roadside mechanical assistance and towing to Members, diagnose issues, perform repairs, and ensure safety.

The role includes rotating 24/7 shifts and shifts ranging from 8 to 11.25 hours with a one-year shift lock for stability. The position requires a high school diploma (Red Seal preferred), 5+ years of hands-on auto repair and diagnostics, and a valid BC Driver License Class 5.

Qualifications

• Completed high school; Red Seal preferred.
• Minimum 5 years of hands-on automotive repair and diagnostics.
• Valid BC Driver License Class 5 for driving 5-ton trucks and tow trucks.
• Ability to lift at least 70 lbs and perform physically demanding tasks.

Responsibilities

• Respond to Member requests for roadside assistance, including repairs, battery boosts, tire changes, lockouts, and towing.
• Conduct detailed diagnostic assessments to identify vehicle issues and resolve solutions.
• Perform automotive repairs and maintenance with quality workmanship and timely completion.
• Assist in all weather conditions while ensuring a positive Member experience.
• Promote BCAA memberships and affiliate products and services.
• Report issues and take initiative to resolve them with support when needed.
• Uphold BCAA safety standards and keep vehicles and tools in good condition.
• Work rotational 24/7 shift work across weekdays, evenings, weekends and holidays.

Skills

Automotive repair

Diagnostics

Driving large vehicles

Physical strength

Education

High school diploma

Red Seal Certification

Tools

Diagnostic tools

Job description

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. In this position, you’ll often be the first person our Members see when they need help. As part of an amazing network of 100 Road Assist team members, you'll share your genuine passion for helping others by providing friendly and professional roadside mechanical assistance or towing services to members of BCAA and affiliated clubs. Every day brings something new in this fast-paced, hands‑on role. As a Road Assist Fleet Technician, you’ll use your mechanical expertise and problem‑solving skills to help Members get back on the road safely and efficiently. Whether changing a tire, diagnosing an issue, or arranging a tow, you’ll be the reassuring presence our Members count on when they need it most. Enjoy a rolling 37.5-hour work week, with shifts ranging from 8 to 11.25 hours, scheduled one month in advance. Once you join our 'Shift Pick Pool,' you’ll benefit from a one-year shift lock — offering stability, predictability, and a better work‑life balance.

Who you are:

You're the kind of person who pulls over when you see someone needs help. Making a difference in someone’s day makes your day too. You're a people person who also loves cars and is passionate about vehicle safety. You're a problem solver who loves a challenge. You're organized yet flexible to take on whatever change comes your way. You're a team player who loves helping others and contributing to your community. Doing things right is important to you. You care about everyone’s safety. You're seeking a rewarding career where no two days are the same, with lots of opportunities to learn and grow.

What you'll do:

• Respond to Member requests for roadside assistance, including mechanical repairs, battery boosts, tire changes, lockout services, and towing.
• Conduct detailed diagnostic assessments to identify vehicle issues and resolve appropriate solutions.
• Perform automotive repairs and maintenance tasks, ensuring quality workmanship and timely completion.
• Assist in all weather conditions, ensuring a positive Member experience throughout the assistance process.
• Promote BCAA memberships and general information about affiliate products and services.
• Report any issues and take the initiative to resolve them, seeking support as needed.
• Uphold BCAA service and safety standards by ensuring BCAA vehicles, equipment, and tools are kept clean, orderly, and in good working condition.
• Work rotational 24/7 shift work (including weekdays, evenings, weekends & statutory holidays).

What you bring:

• Completed your high school diploma, preferably with your Red Seal Certification.
• You have at least 5 years of hands‑on automotive repair and diagnostics.
• You're a good driver with a clean BC Driver License Class 5.
• You're confident navigating our cities and towns while driving any size vehicle - including 5‑ton trucks, tow trucks, and pickup trucks.
• Capable of lifting at least 70lbs during Member service while prioritizing safety throughout the process.

Disclaimer ICBC has moved to an insurance model that is driver based, where crashes will now follow the driver. For more information on this change and how it may affect you, please visit www.icbc.com/change.

The salary range for this position is $68,510.52to $85,638.12and is determined viajob‑related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.
• A competitive rewards package including salary, performance bonus programs, pension plan, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long‑standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [e-mail].

Together, Let's Move BC Forward BCAA serves 1 in 3 BC households with industry‑leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA's Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province. At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet. Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing. We bring peace‑of‑mind to our Members so they can enjoy life more. Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty. We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork and sustainability. Each of us grows personally and professionally by doing engaging work with inspiring colleagues.