Solution Specialist I, Infrastructure

BCAA; Burnaby; Hybrid; CAD 91,000 - 114,000; Full time

Job summary

BCAA in Burnaby, BC is seeking a Solution Specialist I to design and administer IT infrastructure, deliver second‑/third‑level support, and help drive enterprise IT projects. This role emphasizes cloud and automation, working across teams, with a hybrid work arrangement and focus on secure, compliant solutions.

The position offers opportunities to mentor junior staff, participate in patching and lifecycle management, and contribute to mission‑critical IT services for members and employees in a

Qualifications

• Associate’s, Bachelor's, or Post‑Graduate degree in CS/IS/Engineering.
• 6–7 years of system administration and/or infrastructure experience.
• Hands‑on experience with AWS services (EC2, S3, IAM, VPC).
• Expert background in administering Microsoft environments, including Active Directory, DNS, DHCP, and GPO.
• Familiarity with Office 365 hybrid environments and identity management.
• PowerShell scripting for automation and administration.
• ITIL principles and SLA‑driven environments.
• Strong troubleshooting, problem‑solving, and communication skills.

Responsibilities

• Support and maintain AWS cloud infrastructure and Windows Server environments.
• Administer AD, GPO, DNS, DHCP, and PKI.
• Provide hybrid Office 365 support including Exchange Online and Teams.
• Automate tasks with PowerShell scripting.
• Monitor incidents, requests, and changes per ITIL processes.
• Contribute to meeting SLAs for availability and performance.
• Assist senior staff with enterprise IT solutions and lifecycle management.
• Document system configurations and procedures.

Skills

AWS cloud services

Active Directory

PowerShell scripting

Office 365 administration

ITIL

System administration

Cloud automation

Education

Degree in CS/IS/Engineering

Tools

AWS EC2

AWS S3

AWS IAM

AWS VPC

Terraform

Docker

Kubernetes

SCCM / MECM

Job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. We are currently hiring a Solution Specialist I based in our Head Office. As a Solution Specialist I, you’ll provide consulting, technical planning, and system administration to support BCAA’s business and infrastructure systems. In this role, you’ll deliver second-level and occasional third-level administration, help design and maintain system architecture, and ensure operational excellence. You’ll also play a key role in troubleshooting, coaching junior staff, and contributing to project success. This is an excellent opportunity to grow your expertise in infrastructure solutions while supporting mission‑critical systems that serve our members and employees.

Who you are:

• Detail-oriented with a focus on secure, reliable, and compliant solutions.
• Strong organizational and prioritization skills in a fast-paced environment.
• Ability to collaborate effectively across teams and adapt to evolving technologies.
• Growth mindset with an interest in building expertise in cloud and automation disciplines.

What you’ll do:

• Support and maintain AWS cloud infrastructure services, including compute, storage, and networking resources.
• Administer Windows Server environments, including Active Directory, Group Policy Objects (GPO), and Public Key Infrastructure (PKI).
• Provide support for hybrid Office 365 services, including Exchange Online, Teams, and identity integration.
• Automate routine administrative tasks using PowerShell scripting.
• Monitor and manage incident, request, and change activities in alignment with ITIL processes.
• Contribute to meeting defined SLAs for system availability, performance, and support response times.
• Assist senior team members in implementing and documenting new enterprise IT solutions.
• Participate in patching, upgrades, and system lifecycle management across on-premises and cloud platforms.
• Maintain documentation of system configurations, processes, and operational standards.

What you bring:

• Associate’s, Bachelor’s, or Post-Graduate Degree in Computer Science, Information Systems, or Computer Engineering.
• 6–7 years of system administration and/or system infrastructure experience.
• Hands‑on experience with AWS cloud services (EC2, S3, IAM, VPC).
• Expert background in administering Microsoft environments, including Active Directory, DNS, DHCP, and GPO.
• Familiarity with Office 365 hybrid environments and identity management.
• Proficiency with PowerShell scripting for automation and administration.
• Knowledge of ITIL principles and experience working within SLA‑driven environments.
• Strong troubleshooting, problem‑solving, and communication skills.

Bonus Skills!

• Exposure to Terraform or other Infrastructure‑as‑Code (IaC) tools.
• Familiarity with CI/CD pipelines or DevOps practices.
• Understanding of containerization platforms (Docker, Kubernetes).
• AWS or Microsoft certifications (e.g., AWS Solutions Architect Associate, Microsoft 365/Windows Server certifications).
• Familiarity with SCCM or MECM management

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
• *for permanent employees

The salary range for this position is $91,185.84 to $113,982.36 and is determined viajob‑related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%. Please note that this is a hybrid role based out of our Burnaby, BC office (3 on‑site / 2 remote days). Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.

We’re always looking for amazing people like you.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC.

Together, Let's Move BC Forward BCAA serves 1 in 3 BC households with industry‑leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA's Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province. At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet. Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing. We bring peace-of-mind to our Members so they can enjoy life more. Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty. We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork and sustainability. Each of us grows personally and professionally by doing engaging work with inspiring colleagues.