Technician, Skills training and competency development,

Desjardins; Quebec; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks vacation starting in year one

Defined benefit pension plan

Group insurance including telemedicine

Telework equipment reimbursement

Other eligible benefits

Job summary

Desjardins is seeking a training and skills development technician to support needs analysis, training logistics, and delivery. You will contribute to quality assurance across the delivery process, acting as a technical collaborator and providing discipline-specific support to your unit.

Your adaptability will help improve methods and procedures. You will research processes, information management, and data processing, drawing on solid decision-making to solve technical problems and develop

Qualifications

• College diploma in a related field.
• Minimum of two years of relevant experience.
• Bilingual French and English required for communication with partners, members, and clients.

Responsibilities

• Provide technical support for operational issues.
• Serve as an internal resource and help improve services; train users and roll out processes.
• Prepare technical notes to enhance user skills and knowledge.
• Help practitioners follow procedures and use our tools and systems.

Skills

French proficiency

English proficiency

Education

College diploma in a related field

Job description

Required

As a training and skills development technician, you assist with needs analysis as well as training logistics and delivery. You help with quality assurance throughout the product/service delivery process. You serve as technical collaborator and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures. More specifically, you will be required to:

• Provide technical support for operational issues
• Serve as an internal resource person and provide operational support to continually improve service. Help roll out and maintain software and manual and automated processes. Train users
• Help prepare technical notes to enhance the skills and knowledge of users
• Help practitioners follow procedures and use your unit’s tools and systems

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

• College diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Proficiency in French, both oral and written, due to the nature of the duties or work tools or because the position involves interactions with French-speaking partners, members and/or clients
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Action oriented, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

DSF-QC-FISA (00002) (2015-01-01 - )

Job Family

Human resources (FG)