Technical Support Agent

Desjardins; Lévis; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Defined benefit pension plan

Group insurance including telemedicine

Telework equipment reimbursement

Job summary

Desjardins is seeking an IT support professional responsible for managing caisse computer equipment, IT systems, and providing user support. The role covers platform administration, network maintenance, and ensuring security standards across the technology landscape.

Ideal candidates hold a college diploma in a related field with at least one year of relevant experience and proficiency in French. The position offers a competitive salary, annual bonus, and comprehensive benefits.

Qualifications

• College diploma in a related field is required.
• Minimum of one year of relevant experience is required.
• Knowledge of French is required.
• Other combinations of qualifications and experience may be considered.

Responsibilities

• Manage caisse computer equipment and IT systems including backups and maintenance.
• Provide technical support to users and assist in training activities.

Skills

IT administration

User support

Network maintenance

Security standards

Education

College diploma in a related field

Tools

PALTrak network

Expert module

Job description

Required

The incumbent is responsible for effectively managing the caisse's computer equipment, IT systems and technological equipment. He or she also provides technological support to users. More specifically, you will be required to:

• Perform MIC platform administration activities (e.g. server shutdown and start-up, verifying automatic system operations, managing access groups, performing maintenance on the back-up unit and recovering files).
• Perform basic network activities (e.g. reactivating passwords, configuring new users, performing regular maintenance procedures).
• Manage the computer equipment, technological systems and equipment (e.g. desktops and laptops, printers, telephone systems, office phones, cell phones and alarm system). Produce and transmit reports concerning problems encountered and carry out follow-up activities. Compile various statistics and other data on the observance of service standards. Inform the Help Desk Services team of changes to be made to computer equipment, as needed.
• Carry out activities related to systems and technological equipment (e.g. activation, configuration, maintenance and repair). Analyze equipment needs, propose solutions and acquisition and disposal procedures and carry out follow-up activities.
• Act as IT and technology expert for users. Support them in optimizing their use of systems and equipment, solve and propose solutions to problems encountered, refer more complex issues and carry out follow-up activities. Develop and propose simple training activities for users of computer equipment and systems and technological equipment.
• Participate in planning and implementing activities required in deploying and upgrading desktop systems.
• Ensure the application of standards, procedures, advice and recommendations regarding computer security. Oversee all activities related to the flow of technical information necessary for the platform's smooth operation.
• Manage and update various Web and platform applications, profiles, standardized groups and user IDs. Manage licences for the various applications (e.g. PALTrak network, Expert module) as well as the ensuing costs.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

• College diploma in a related field
• A minimum of one year of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required

Action oriented, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Information technology (FG)

Unposting Date

2026-11-5