Technical Support Specialist - Customer Delight Diagnostics

Velox Imaging; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A dynamic imaging solutions provider based in Ontario is hiring a Customer Support Representative to enhance customer experiences. The role involves answering support calls, resolving technical issues, and gathering feedback for product improvements. Candidates must have excellent communication skills and strong technical expertise in hardware and software. Join a collaborative team dedicated to providing exceptional customer service in a supportive environment.

Qualifications

• Excellent communication skills, both on the phone and email.
• Expert technical skill level in computer hardware, operating systems and applications.
• Strong understanding of network setup and diagnostics.

Responsibilities

• Answer support calls and emails, addressing technical questions.
• Conduct investigations for complex issues.
• Keep track of ongoing issues and update customers.
• Gather customer feedback for new features.
• Create extraordinary experiences for customers.

Skills

Excellent communication skills

Expert technical skill in computer hardware

Troubleshooting operating system issues

Network setup and diagnostics

Ability to turn situations into positive experiences

Job description

A dynamic imaging solutions provider based in Ontario is hiring a Customer Support Representative to enhance customer experiences. The role involves answering support calls, resolving technical issues, and gathering feedback for product improvements. Candidates must have excellent communication skills and strong technical expertise in hardware and software. Join a collaborative team dedicated to providing exceptional customer service in a supportive environment.