Bilingual Medical Instrumentation Support Specialist

BD; Alberta; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global medical technology company in Canada is seeking a Technical Support Specialist to provide top-notch technical assistance for automated diagnostic instruments. Ideal candidates should have a DEP in a relevant field and experience troubleshooting electronics. Bilingual proficiency in French and English is essential for effective customer communication. This role offers opportunities for professional growth in a dynamic environment.

Qualifications

• At least 2 years of experience troubleshooting electronics.
• Bilingual in French and English.

Responsibilities

• Responds to technical inquiries via phone, chat, and email.
• Documents customer interactions in the service management system.
• Escalates complex issues as needed.
• Collaborates with advanced support specialists.

Skills

Proficient with LogMeIn

Basic knowledge of electronics

Hands-on experience with test equipment

Familiarity with PC assembly

Proficient in Microsoft Office Suite

Working knowledge of network setup

Strong communication skills

Technical writing skills

Organizational abilities

Adaptability in fast-paced environment

Education

DEP in Electronics, Computers, Biomedical Engineering

Job description

A global medical technology company in Canada is seeking a Technical Support Specialist to provide top-notch technical assistance for automated diagnostic instruments. Ideal candidates should have a DEP in a relevant field and experience troubleshooting electronics. Bilingual proficiency in French and English is essential for effective customer communication. This role offers opportunities for professional growth in a dynamic environment.