Tech-Savvy Customer Support Specialist

Concentrix; Belleville; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Paid training

DailyPay enrollment

Health and wellness programs

Mentorship programs

Diversity & inclusion programs

Job summary

Concentrix in Belleville, Ontario, is hiring a Customer Service / Tech Support Representative. You will handle customer inquiries, troubleshoot technical issues, and assist with accounting software setup for small businesses.

This role emphasizes exceptional service, cross-selling where appropriate, and ongoing learning in a Fortune 500 environment. The position offers paid training, incentives, and access to a modern office with a focus on inclusion and development.

Qualifications

• Must have relevant technical support experience with hardware, software, networking.
• Must be 18 years of age or older.
• Must have a high school diploma or GED.
• Must have at least one year customer service experience.
• Experience with Data Entry for Banking, Tax Filing and Business Workflows.

Responsibilities

• Provide account maintenance and status updates (Accounting Software).
• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products.
• Answer product & billing inquiries.
• Assist Customers in accounting software setup.
• Provide exceptional customer service to small businesses with their financial program.
• Provide cross or base-up sales when appropriate.

Skills

Excellent communication

Multi-tasking

Willingness to learn

Written & verbal communication

Patience with customers

Education

High school diploma or GED

Tools

Accounting software

Job description

Concentrix in Belleville, Ontario, is hiring a Customer Service / Tech Support Representative. You will handle customer inquiries, troubleshoot technical issues, and assist with accounting software setup for small businesses.

This role emphasizes exceptional service, cross-selling where appropriate, and ongoing learning in a Fortune 500 environment. The position offers paid training, incentives, and access to a modern office with a focus on inclusion and development.