Application Support Specialist

Dexian

Toronto

On-site

CAD 48,216 - 52,348

Full time

14 days+

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Job summary

A leading IT staffing provider in Toronto is seeking a JPC Support Engineer to support application deployments and automation. The ideal candidate will have extensive experience in technical support, database management, and scripting. Strong communication skills are essential for this position. Competitive pay and a contract role with a duration of 4 months are offered.

Qualifications

Minimum of five (5) years of experience in technical support.
Experience with SQL and relational database concepts.
Two (2) years of experience in scripting with BASH and PowerShell.

Responsibilities

Provide technical assistance and resolve inquiries.
Monitor application systems and troubleshoot issues.
Evaluate and prioritize customer support cases.

Skills

Technical support

Database support

Scripting with PowerShell

Linux Server Administration

Windows Server Administration

Education

Bachelor's degree in Computer Science or related

Tools

SQL

SharePoint

Office 365

Job description

This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$35.00/hr - CA$38.00/hr

Duration: 4 months onsite

Location: Toronto, ON

We are seeking a highly motivated and skilled individual to join our team as an JPC Support Engineer. As an JPC Support Engineer, you will support application deployments, application management, automation, and systems integration. The candidate will support proprietary and third-party applications, file/data transfers, printing, and other processes. The ideal candidate will possess strong communication and organizational skills, as well as the ability to work independently and as part of a team.

Responsibilities for this position will include:

Provide technical assistance by responding to inquiries regarding errors, problems, or technical questions; train end users and technical support staff as required
Scripting with PowerShell and BASH
Database configuration and support SQL, Oracle
Work with reports, Crystal reports and Excel
Evaluate, install, and configure computer software and applications
Monitoring application system performance and troubleshooting issues
Set up accounts and workstations
Upgrade proprietary applications with new releases and models
Evaluate and prioritize customer support cases
Produce reports and analysis on data within at the request of the employer and/or the client both independently and/or with Engineering, when needed
Track work items and report to management on progress and/or risks
Work with all internal groups, including support, infrastructure and Development engineering
Prepare accurate and timely reports
Adhere to compliance within contractual service levels
The successful candidate will have a proven track record of meeting contractual service levels and will be able to thrive in a fast-paced and dynamic work environment.

Qualifications:

Bachelor's degree in Computer Science, Engineering, or equivalent experience.
Experience with relational database and SQL concepts
A minimum of five (5) years of experience as a Technical Support Analyst, Application support professional including Database support.
Four (4) years of experience MS back-office applications, SQL, SharePoint, Office 365
Three (3) years of experience in Windows Server Administration
Three (3) years of experience in Linux Server Administration
Two (2) years of experience in BASH, PowerShell
Two (2) years of experience in physical, virtual, and cloud infrastructures.
Experience working with Java or Pega applications

About Dexian

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.

Employment details