Technical Support Specialist

Corfix

Ottawa

Hybrid

CAD 45,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Comprehensive benefits

Stock option plan

Unlimited vacation

Mentorship from professionals

Job summary

A fast-growing SaaS company in Canada is seeking a Technical Support Specialist to join their team. This entry-level position focuses on providing technical support, troubleshooting customer queries, and collaborating on integration workflows. The ideal candidate is a recent graduate with a background in IT or computer science, strong problem-solving skills, and an eagerness to learn in a dynamic environment. The role offers mentorship, competitive compensation, and the flexibility of remote work.

Qualifications

Background in software engineering or IT.
Strong problem-solving aptitude and customer focus.
Experience with integration workflows is a plus.

Responsibilities

Provide technical support and troubleshoot customer queries.
Investigate and diagnose software bugs and issues.
Collaborate with teams to enhance integration workflows.

Skills

Problem-solving skills

Attention to detail

Curiosity

Strong communication

Logical reasoning

Customer-centric mindset

Adaptability

Education

University degree or college diploma in Computer Science or related field

Job description

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Direct message the job poster from Corfix

Passionate about organizational management, people and administration

Corfix is one of Canada’s fastest-growing SaaS companies in construction tech, specializing in job site management with a focus on safety, compliance, and efficiency. From digitizing safety forms to managing time cards, assets, and projects, Corfix helps companies run a safer, smarter, and more efficient operation.

Are you a recent graduate passionate about building great software and excited to grow your skills in a supportive, fast-paced environment? We are seeking an energetic and motivated Technical Support Specialist to join our team, where your contributions will have a real impact on worker safety. You’ll collaborate with talented teammates and help shape the future of our product.

WHAT YOU WILL DO

You will be part of a collaborative team consisting of developers, quality analysts, and product managers. Your day-to-day will focus on:

Technical Support & Troubleshooting: Act as the second level of support for the Customer (CS) team, addressing technical inquiries and providing guidance on customer-reported issues.
Bug Diagnostics: Investigate, reproduce, and diagnose bugs, working closely with the development team to identify workarounds and long-term solutions.
Internal Collaboration: Respond to technical questions in internal development channels, assisting team members with debugging and troubleshooting efforts.
Incident Response: Serve as the first point of contact for high severity bugs and outages outside of business hours.
Integration & Automation: Support the development of customer integrations using a no-code/low-code Integration Platform as a Service (iPaaS).
Workflow Design: Design and implement generic and customer-specific integration workflows to streamline data flow and automation between systems.
System Stability: Follow established incident response playbooks and work proactively to mitigate potential disruptions and ensure system stability.

WHAT YOU BRING

Education: University degree or college diploma in Computer Science, Computer Studies, Information Technology, Engineering, or a related field (or equivalent experience).
Foundations: Familiar with software engineering fundamentals and programming concepts.
Technical Aptitude: Strong problem-solving skills, attention to detail, and a curious, quality-oriented mindset.
Customer-Centric Mindset: A strong desire to help others and the ability to translate complex technical issues into understandable guidance for non-technical teams.
Logic & Flow: Strong logical reasoning skills, particularly useful for designing and implementing integration workflows and data automation.
Communication: Ability to collaborate with internal teams to enhance integration capabilities and maintain best practices for scalable solutions.
Adaptability: The energy and motivation to work in a fast-paced environment and a willingness to participate in an after-hours on-call rotation for incident response.

WHAT WE OFFER

Growth & Mentorship: Thrive in an environment where you will be mentored by talented professionals with diverse skills and experiences, helping you reach your full potential.
Rewarding Benefits: Enjoy competitive compensation, comprehensive benefits, and a stock option plan.
Work-Life Balance: This hybrid/remote role offers the flexibility to work both remotely and from our office in Kanata, ON. We also offer unlimited vacation to support a strong work-life balance.
Meaningful Work: Join a company where people take pride in their work and genuinely enjoy being part of the team.

COMPENSATION

Salary: $45,000 - $55,000 per year.

TRANSPARENCY & DISCLOSURES

AI Disclosure: Please note that AI tools are used during the screening and selection stage of our recruitment process to assist in ranking or filtering applications.
Vacancy Disclosure: This role is for a currently available vacancy.

Seniority level