Senior Technical Support Specialist (Banking)

AspiringIT; Southwestern Ontario; Sur place; CAD 41 328 - 48 216; Plein temps

Résumé du poste

A technology solutions provider in Southwestern Ontario is seeking a Senior Technical Support Specialist to join their Digital Solutions team. The ideal candidate will provide exceptional support for the Financial Hub platform, handling onboarding, certification, and complex issue resolution. Required qualifications include a Bachelor's degree in Computer Science and at least 5 years of IT support experience, preferably in financial technology. The role involves hybrid working, delivering technical support and ensuring operational excellence.

Qualifications

• Minimum 5 years in IT support, ideally within financial services technology.
• In-depth understanding of AP/AR processes and reconciliation.
• Experience with domestic/international payment processing.

Responsabilités

• Act as the single point of contact for all platform service requests.
• Deliver 2nd/3rd level technical support, including troubleshooting.
• Conduct root cause analysis for recurring issues.

Connaissances

Problem-solving

Communication skills

Understanding of payment workflows

Technical support experience

Formation

Bachelor's degree in Computer Science or equivalent

Outils

TMS

ERP systems

SWIFT iso15022/20022

Description du poste

Senior Technical Support Specialist (Banking)

This range is provided by AspiringIT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$30.00/hr - CA$35.00/hr

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Job Title

Senior Technical Support Specialist (Banking/Financial)

Location

Waterloo, ON (Hybrid – 3 days onsite)

Contract Duration

9 months (with possible extension)

Start Date

ASAP

About the Role

We are seeking an experienced Senior Technical Support Specialist to join our Digital Solutions team. In this client‑facing role, you will support Financial Hub platform, ensuring service excellence through onboarding, certification, and resolution of complex technical and operational issues.

Key Responsibilities

• Act as the single point of contact for all platform service requests.
• Deliver 2nd/3rd level technical support, including troubleshooting and functionality assistance.
• Conduct root cause analysis for recurring issues and implement preventive measures.
• Serve as escalation point for high-priority incidents, ensuring timely resolution and communication.
• Monitor applications, alerts, and connections to maintain transaction reliability.
• Perform functional testing prior to production releases to ensure compliance with client requirements.
• Apply ITSM practices (Incident, Problem, Change Management) for consistent support delivery.
• Coordinate onboarding, testing, and certification with clients and vendors.
• Maintain documentation and knowledge base articles; contribute to continuous improvement initiatives.

Qualifications

• Bachelor’s degree in Computer Science or equivalent experience.
• Minimum 5 years in IT support, ideally within financial services technology.
• Strong problem‑solving skills and ability to resolve complex issues under pressure.
• In‑depth understanding of AP/AR processes, payment workflows, and reconciliation.
• Experience with domestic/international payment processing and regulatory compliance.
• Proficiency in SWIFT iso15022/20022 standards and related formats.
• Hands‑on exposure to TMS, ERP systems, and payment gateways.
• Excellent communication skills for client interactions.

Preferred Skills

• Knowledge of trade and post‑trade processes (equities, fixed income, ETFs, fund orders).
• Experience with asset financing and treasury management practices.
• Familiarity with automation tools for AP/AR and liquidity management.
• Willingness to work on a shifting schedule.

Seniority level

Not Applicable

Employment type

Contract

Job function

Financial Services and Banking

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