Technical Support Analyst, Contract -Remote, Anywhere in Canada

Davies Group; Edmonton; Remote; CAD 29,000 - 40,000; Full time

Job summary

ClaimsPro LP – Shared Services seeks a Technical Support Analyst on a contract basis to help end users migrate to a new domain and to maintain software/hardware. Strong English communication and documentation skills are required, with a collaborative approach across IT teams.

Position can be based in Edmonton, Alberta or Markham, Ontario. Evening/weekend work may be required; the role emphasizes incident ownership, equipment configuration, and adherence to security policies.

Qualifications

• Minimum grade 12 education, with preference for IT diploma/degree.
• 0–2 years of related industry experience.
• Solid understanding of Microsoft Windows 11.
• Active Directory user and group administration.
• Experience with email administration (Exchange, O365) is an asset.
• Experience with VPN software is an asset.

Responsibilities

• Process support requests; maintain accountability and ownership until resolved.
• Install, configure, and maintain workstations and servers in Windows environment.
• Install, configure and maintain peripherals and network hardware.
• Document configurations and operating standards and practices.
• Implement and monitor security policies.
• Perform data backup and recovery.
• Perform hardware and software upgrades as required.
• Configure and troubleshoot corporate email (Exchange).
• Occasional evening and weekend work may be required.
• Participate in projects and communicate progress to IT stakeholders.

Skills

Strong English communication

Organizational skills

Imaging solutions exposure

Problem solving

Attention to detail

Team collaboration

Education

High school diploma or IT diploma/degree

Tools

Windows 11

Active Directory

Exchange / O365

VPN software

Job description

Technical Support Analyst, Contract -Edmonton, Alberta Canada or Markham, Ontario, Canada

ClaimsPro LP – Shared Services

Technical Support Analyst, Contract -Edmonton, Alberta Canada or Markham, Ontario, Canada

Compensation range: $21.03 – $29.18 hourly

We have existing opportunities to add Technical Support Analysts to our team! These are contract positions that can be situated in either Edmonton Alberta or Markham Ontario.

Role Summary

The main purpose of this role is to help end users migrate over to a new domain but also help maintain company computer software and hardware. Applicants should work well in a fast-paced environment and have proven organizational, prioritization and interpersonal skills.

• Strong English verbal and written communication skills to discuss system administration decision making with management, to train users, and to create documentation.
• Organizational skills to perform scheduled tasks.
• Exposure to imaging solutions
• Proven problem-solving skills.
• Detailed oriented
• Works collaboratively with others inside and outside the IT team to achieve goals

Responsibilities

• Process support requests; maintaining accountability and ownership of incident until resolved
• Install, configure, and maintain computer workstations and servers within a Microsoft Windows environment.
• Install, configure and maintain peripherals and network hardware.
• Document configurations and operating standards and practices.
• Implement and monitor security policies.
• Perform data backup and recovery.
• Perform hardware and software upgrades as required.
• Configure and troubleshoot corporate email (Exchange)
• Occasional evening and weekend work may be required
• Participate in small to medium complexity infrastructure/software projects which may involve multiple team members
• Communicate project progress to IT stakeholders
• Identify project risks, escalation issues to management, and assist with mitigation steps as required
• Miscellaneous– other duties as required

Requirements

• Minimum grade 12 education, with preference given to individuals with post-secondary IT diploma/degree.
• 0-2 years of related industry experience
• Solid understanding of Microsoft Windows 11
• Active Directory user and group administration
• Experience troubleshooting computer hardware
• Experience with email administration (Exchange, O365) an asset
• Experience with VPN software an asset

Competitive Compensation: $26-30/hour.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.