IT Field Specialist

Colonial Group; Edmonton; On-site; CAD 52,000 - 84,000; Full time

Job summary

Neighbourly Pharmacy is seeking an IT Field Technician to deliver on-site support in Calgary or Edmonton, Alberta. You will diagnose, repair, and maintain IT systems and devices in the field, ensuring reliable and secure client technology infrastructure.

The role requires 1–3 years of hands-on IT support experience, strong Windows OS knowledge, and the ability to travel up to 50%. You will work with Jira, Freshservice, ZenDesk and other ticketing/ITSM tools while coordinating with clients and

Qualifications

• High school diploma or equivalent required; Associate's or bachelor’s degree in information technology or related field preferred.
• 1–3 years of hands-on IT support experience with hardware, software, and network troubleshooting.
• Proficient with desktops, laptops, printers, servers, and other IT devices; strong Windows OS knowledge.

Responsibilities

• Provide on-site IT support for hardware, software, and network issues to minimize downtime.
• Install, configure, and maintain IT equipment including computers, servers, networking devices, printers, and peripherals.
• Identify, diagnose, and repair technical issues in hardware, software, and networking systems; perform upgrades as needed.
• Conduct routine maintenance such as updates, diagnostics, and preventive care to extend equipment life.
• Set up and troubleshoot wired and wireless networks; ensure reliable connectivity and security for clients.
• Maintain detailed records of configurations, installations, and repairs; document troubleshooting steps.
• Communicate with clients to understand needs, provide updates, and ensure satisfaction.
• Provide basic training to clients on systems and best practices for maintenance and security.
• Manage inventory of spare parts, tools, and IT equipment for field visits.

Skills

On-site IT support

Network troubleshooting

Windows OS

Printers/Servers maintenance

Client communication

Documentation

Travel readiness

Education

High school diploma

Associate's or bachelor's in IT (preferred)

Tools

Jira

Freshservice

ZenDesk

ManageEngine

Zoho

Monday

Asana

ClickUp

SmartSheets

Job description

Neighbourly Pharmacy is seeking a dedicated IT Field Technician to join our IT support team in Calgary or Edmonton, Alberta. The ideal candidate will have hands-on experience with IT hardware, software, and network troubleshooting, as well as the ability to deliver exceptional on-site support to our clients. As an IT Field Technician, you will be responsible for diagnosing, repairing, and maintaining a variety of IT systems and devices in the field, ensuring that our clients’ technology infrastructure operates efficiently and securely.

Key Responsibilities:

• On-site IT Support: Provide on-site technical support for hardware, software, and network-related issues, ensuring minimal downtime for clients.
• Installation and Setup: Install, configure, and maintain IT equipment, including computers, servers, networking devices, printers, and peripherals.
• Troubleshooting & Repairs: Identify, diagnose, and resolve technical issues in hardware, software, and network systems. Perform repairs and upgrades as needed to ensure optimal system functionality.
• System Maintenance: Conduct routine maintenance on IT systems, including software updates, hardware diagnostics, and preventive maintenance to minimize issues and extend the lifespan of equipment.
• Networking Support: Set up and troubleshoot wired and wireless networks, ensuring reliable internet access and network security for clients.
• Documentation: Maintain detailed records of work performed, including system configurations, installations, and repairs. Document all troubleshooting steps and solutions for future reference.
• Client Interaction: Communicate effectively with clients to understand their technical needs, provide updates on the status of ongoing issues, and ensure customer satisfaction.
• Training & Support: Provide basic training to clients on how to use installed systems and software, as well as guidance on best practices for system maintenance and security.
• Inventory Management: Maintain an inventory of spare parts, tools, and other IT equipment. Ensure that all necessary equipment is available for field visits.
• Emergency Support: Respond to emergency IT issues or downtime, ensuring swift resolution and minimal disruption to client operations.

Required Skills and Qualifications:

• Education: High school diploma or equivalent required; Associate's or bachelor’s degree in information technology, Computer Science, or a related field preferred.
• Experience: Minimum of 1-3 years of hands-on IT support experience, with a focus on hardware, software, and network troubleshooting.
• Technical Expertise:
  • Proficient in troubleshooting and maintaining desktops, laptops, printers, servers, and other IT devices.
  • Strong understanding of operating systems (Windows) and common software applications.
  • Knowledge of networking principles, including TCP/IP, DNS, DHCP, and VPNs.
  • Experience with wired and wireless networking technologies and troubleshooting.
• Communication Skills: Strong verbal and written communication skills to interact effectively with clients and colleagues.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to think quickly and resolve issues efficiently.
• Attention to Detail: Ability to accurately document and track issues, repairs, and installations.
• Physical Stamina: Ability to lift and move IT equipment as needed, and work in a variety of environments (offices, data centers, etc.).
• Travel: Ability to travel 50% of the time for periods of time executing projects and as business requires. Must have valid class 5 driver's license.
• Experience with Microsoft 365: Ticketing platform of some sort required (Jira, Freshservice, ZenDesk, ManageEngine, Zoho, etc), Experience welcomed but not required with PMS platforms (Monday, Asana, Jira, ClickUp, SmartSheets, Etc.)

Preferred Qualifications:

• Experience with remote desktop support tools.
• Knowledge of cloud-based technologies and services.
• Familiarity with security best practices and antivirus software.
• Previous experience in a field technician role or customer-facing technical support position.

Neighbourly Pharmacyis an equal opportunity employer. We are committed to deliver accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

While all responses are appreciated, only those being considered for interviews will be acknowledged.