Technical Advisor - After-Sales & Customer Experience Lead

Accès Toyota; Rouyn-Noranda; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Group insurance

Pension plan

Employee assistance program

Weekly pay

Discount on purchases

Ongoing training

Career advancement opportunities

Job summary

Accès Toyota in Rouyn-Noranda seeks a Technical Advisor to greet customers, gather vehicle information, and identify repair needs while upholding exceptional service standards.

The role involves explaining work and costs, promoting maintenance services, scheduling appointments, and ensuring quality service within Toyota guidelines. A professional and customer-focused approach is essential for success.

Qualifications

• Experience in customer service or sales.
• Functional English is an asset.
• Good computer skills.
• Valid driver’s license required.

Responsibilities

• Greet customers and obtain information to define vehicle repair needs.
• Explain the nature of work and costs to customers and advise on Toyota maintenance requirements.
• Schedule service appointments and manage communications with customers.
• Prepare detailed and accurate estimates for labor and parts.
• Monitor work progress and inform customers of changes to estimates or timelines.
• Ensure dealership procedures and safety standards are followed.

Skills

Customer service

Communication

Basic mechanics

Computer literacy

Valid driver’s license

English (functional)

Job description

Accès Toyota in Rouyn-Noranda seeks a Technical Advisor to greet customers, gather vehicle information, and identify repair needs while upholding exceptional service standards.

The role involves explaining work and costs, promoting maintenance services, scheduling appointments, and ensuring quality service within Toyota guidelines. A professional and customer-focused approach is essential for success.