Technical advisor

JLD - Laguë (John Deere dealer); Saint-Hyacinthe; On-site; CAD 32,000 - 41,000; Full time

Benefits offered by this job

Group insurance

RRSP with employer contributions

Annual safety boot allowance

Workwear provided

Paid personal leave

Virtual healthcare access

Employee and Family Assistance Program

Exclusive discounts for you and family

Continuous training

Job summary

Groupe JLD-Laguë in Quebec and Ontario offers exciting opportunities in a dynamic dealership environment. This role emphasizes exceptional customer service, technical advisory, and a strong emphasis on John Deere products and services.

Training is provided to help you excel in a fast-paced machinery sales and service context. You will engage with customers, manage repairs and scheduling, and leverage your technical acumen to provide accurate solutions.

Qualifications

• Experience as a technical advisor in agricultural or industrial fields is an asset.
• Passion for the agricultural, commercial, or industrial sector.
• Functional English is an asset for serving English-speaking customers.
• Strong skills in verbal communication, active listening, and understanding customer needs.

Responsibilities

• Prospect with current and potential clients to understand their needs.
• Conduct proactive follow-ups to ensure customer satisfaction.
• Handle warranty claims with precision and care.
• Manage repairs and scheduling, building lasting trust with customers.

Skills

Verbal communication

Active listening

Understanding customer needs

Job description

Come and make a career at Green Tech and apply for our open positions in Quebec and Ontario. Training available!

Job status

Full time

Day, Week

Number of hours per week

40 hours

Intermediate to advanced experience: salary from $23 to $30 per hour + bonus and overtime pay

Are you looking for a career and challenges that are EXTRAORDINARY? You’ve found the right place!

Groupe JLD-Laguë is one of the largest John Deere dealerships in Eastern Canada, with 19locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on excellence.

Building warm, friendly, and genuine relationships with customers and colleagues in a welcoming work environment will be part of YOUR day-to-day. Exciting challenges will allow you to leverage your expertise, knowledge, and skills to find innovative solutions for OUR customers. You’ll also receive training on the biggest name in the agricultural, commercial, and residential equipment industry—JOHN DEERE! You’ll be proud to contribute to essential work and to something bigger than yourself.

We know you’re an expert in customer service and repair management, so let’s talk about what makes this position truly extraordinary.

With us, you won’t just be responding to customer requests or generating work orders. You’ll be a cornerstone of a team dedicated to delivering an extraordinarycustomer experience—where every interaction is an opportunity to help, advise, and build lasting trust.

Your role goes far beyond managing repairs and scheduling. You’ll also be involved in prospecting with current and potential clients to fully understand their needs, conducting proactive follow-ups to ensure their satisfaction, and handling warranty claims with precision and care. Your attention to detail and commitment to excellence will help uphold our strong reputation.

You’ll play a key role in ensuring customer satisfaction and loyalty, while promoting our services and contributing to their success. In a dynamic environment with opportunities for growth, you’ll have everything you need to thrive and grow with us.

WHAT WE OFFER YOU:

Group insurance after just 3 months of service to give you peace of mind. Plus, dental coverage and virtual healthcare are included in this package!

RRSP with employer contributions, so you can build your future while benefiting from company support, after 3 months of service.

An annual allowance for safety boots, ensuring you’re always well-equipped and safe.

Workwear provided, so you’re always ready to take on the day in optimal conditions.

Paid personal leave, because your well-being and balance are a priority.

Access to virtual healthcare, fully covered by the company, allowing you to consult a healthcare professional quickly and easily.

An Employee and Family Assistance Program, covering all aspects of overall health, providing you with support whenever you need it.

Exclusive discounts for you and your family, making your purchases more affordable!

Continuous training, with technical sessions led by our expert trainer and John Deere, ensuring you always stay ahead.

WHAT WE ARE LOOKING FOR IN YOU:

Experience as a technical advisor (in the agricultural or industrial field) is considered an asset.

A genuine passion for the agricultural, commercial, or industrial sector.

Functional English: an asset to serve English-speaking customers related to the role.

Strong skills in verbal communication, active listening, understanding customer needs, thoroughness in your research, and a true passion for customer service!

Join our team of over 550 employees and build your EXTRAORDINARY career—with us!

When you submit your personal information directly on the third-party application management platform or by email, it is collected to manage and evaluate applications for JLD Lague / TransDiff job offers. You have various rights set out in our privacy policy: https://jldl ague.com/privacy-policy . In addition, your information may be communicated outside of Quebec. Please do not include sensitive personal information when you submit your application (profile, CV, cover letter, etc.). For more information or get a copy of the Privacy Policy for employees and candidates, please contact us at [e-mail]

What we offer you!

We offer a range of benefits, some of which are available after the 3 month probation period.

• Ongoing training with our John Deere experts
• Paid personal days off
• Company-paid RRSP
• Company-covered virtual medicine
• Company-covered global health assistance program for employees and their families
• An annual budget for the purchase of work tools

Come and discover your extraordinary team!