Service Director

JLD - Laguë (John Deere dealer); Quebec; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Monthly bonus

Annual bonus

Group insurance

RRSP

Phone and laptop

Workwear provided

Employee discounts

John Deere training

Job summary

JLD-LaguëGroup, a leading John Deere dealer, seeks a Service Department Manager in Quebec to lead and optimize all service operations. You will drive customer satisfaction, develop staff, and coordinate across branches while ensuring safety and efficiency. Strong leadership and a passion for mechanics are valued.

Join our team of over 550 employees and benefit from ongoing training, a bonus program, and group insurance options.

Qualifications

• Three or more years in a supervisory or management role within an after-sales service department.
• A college or university degree, preferably in mechanics, parts, or a related field.
• Functional English skills are an asset.
• Excellent communication, coaching, planning, organizational, and leadership skills.

Responsibilities

• Lead and manage all activities within the Service Department to meet operational, financial, and customer satisfaction goals.
• Ensure team clearly understands roles and takes ownership of responsibilities.
• Develop and maximize the skills and potential of employees.
• Maintain regular follow-up with customers, staff, and other departments to monitor progress and results.
• Set objectives for the department and employees and track progress.

Skills

Leadership

Customer focus

Communication

Coaching

Planning

Team building

Education

Degree in mechanics/parts or related field

Job description

Come and make a career at Green Tech and apply for our open positions in Quebec and Ontario. Training available!

1000 Route 169, Lac St-Jean, Quebec, Canada, G0W2L0

Job status

Full time

Day, Week

Base salary + bonus plan

Are you looking for a career and challenges that areEXTRAORDINARY? You’ve found the right place!

JLD-LaguëGroup is one of the largest John Deere dealerships in Eastern Canada, with 19locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on excellence.

ROLE

Lead and manage all activities within the Service Department, driving the team toward achieving operational, financial, and customer satisfaction objectives.

Ensure that each team member understands their role and takes ownership of their responsibilities.

Develop and maximize the skills, abilities, and potential of employees.

Ensure appropriate follow-up throughout the communication chain (with customers, between employees, between departments, and between branches).

Establish objectives for the department and the employees under their supervision, and ensure regular follow-up to monitor progress and results.

YOU LOVE

• Know and understand all operations within the Service Department.
• Meet operational, financial, and customer satisfaction objectives.
• Take the necessary actions to maximize shop capacity and maintain optimal volume at all times.
• Ensure the team is 100% customer-focused, finding solutions and building long-term customer loyalty.
• Build and develop strong relationships with customers.
• Maximize the customer experience.
• Recruit, onboard, train, and develop employees.
• Clearly communicate roles, responsibilities, and expectations to employees.
• Manage employee performance and behavior.
• Foster and maximize teamwork within and across departments.
• Ensure disputes are resolved quickly and in the best interest of the company.
• Ensure a clean and safe work environment.
• Maintain effective communication and a positive work environment.
• Perform other duties and responsibilities related to the position.

WE OFFER

• Monthly and annual bonus plan based on thedepartment results
• Group insurance and RRSP after 3 months of seniority;
• A cellphone and a laptop;
• Workwear provided by the employer;
• Corporate discounts for our employees and your family
• Ongoing training for our employees offered by our in-house trainer and byJohn Deere.

IDEALLY YOU HAVE

A college or university degree, preferably in mechanics, parts, or a related field.

The ability to manage urgent situations with customers and coordinate garage operations.

Three or more years of experience in a supervisory or management role within an after-sales service department.

A strong interest in mechanics.

A passion for the agricultural, commercial, or industrial sectors.

Functional English skills (an asset).

Excellent communication, coaching, planning, organizational, and leadership skills, along with strong professional integrity and a genuine passion for customer service.

Join our team of over 550 employees and build your EXTRAORDINARY career - with us!

What we offer you!

We offer a range of benefits, some of which are available after the 3 month probation period.

• Ongoing training with our John Deere experts
• Paid personal days off
• Company-paid RRSP
• Company-covered virtual medicine
• Company-covered global health assistance program for employees and their families
• An annual budget for the purchase of work tools

Come and discover your extraordinary team!