Department Director

JLD - Laguë (John Deere dealer); Saint-Georges; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Monthly and annual bonus plan

Group insurance after 3 months

RRSP with employer contributions

Cell phone and laptop

Work clothes provided

Corporate discounts for employees and

Ongoing training by John Deere

Job summary

Groupe JLD-Laguë in Eastern Canada seeks a Senior After-Sales Service Manager to lead the service department, supervise staff, and align operations with annual plans. You will build strong customer relations, ensure high-quality service, and drive profitability across workshop and field services.

Experience in mechanics and a passion for agricultural, commercial, or industrial sectors are essential; English skills are a plus.

Qualifications

• Degree in a field related to mechanics, parts, or a related field.
• Three or more years of experience in a supervisory role within an after-sales service department.
• Strong interest in mechanics and passion for the agricultural, commercial, or industrial sectors.
• Working knowledge of English (a plus) and excellent communication, coaching, planning skills.
• Leadership, professional integrity, and a genuine passion for customer service.

Responsibilities

• Manage the day-to-day operations of the after-sales service department to maximize profitability.
• Supervise the team, ensure training and evaluations, and hire high-quality staff.
• Measure performance of workshop and field technicians against annual objectives.
• Maintain top-quality after-sales service for internal and external customers.
• Develop an annual action plan to increase the service department's sales volume.
• Serve customers with enthusiasm and address their needs through research tasks.
• Visit customers periodically to maintain relationships and understand challenges.
• Ensure tools and equipment are available and in good condition; recommend annual purchases.
• Comply with occupational health and safety standards and policies.

Skills

Supervisory experience

Customer service

Leadership

Communication

Planning

Education

Degree in mechanics / parts

Job description

Come and make a career at Green Tech and apply for our open positions in Quebec and Ontario. Training available!

Are you looking for a career and challenges that are EXTRAORDINARY? You’ve found the right place!

Groupe JLD-Laguë is one of the largest John Deere dealerships in Eastern Canada, with 19locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on excellence.

Building warm, friendly, and genuine relationships with customers and colleagues in a welcoming work environment will be part of YOUR day-to-day. Exciting challenges will allow you to leverage your expertise, knowledge, and skills to find innovative solutions for OUR customers. You’ll also receive training on the biggest name in the agricultural, commercial, and residential equipment industry—JOHN DEERE! You’ll be proud to contribute to essential work and to something bigger than yourself.

WHAT YOU’LL DO:

• Manage the day-to-day operations of the after-sales service department in accordance with the annual business plan to maximize the department’s profitability goals;
• Supervise your team, ensure their training and performance evaluations, and be responsible for hiring high-quality staff;
• Measure and analyze the performance and productivity standards of workshop and field technicians based on the department’s annual objectives;
• Maintain top-quality after-sales service for both internal and external customers;
• Develop an annual action plan aimed at increasing the service department’s sales volume;
• Serve customers with enthusiasm and address their needs by conducting various research tasks;
• Periodically visit customers to maintain good business relationships and stay informed of their challenges and needs;
• Ensure that the department’s tools and equipment are available and kept in good working order at all times, and recommend the purchase of tools and equipment annually;
• Comply with occupational health and safety standards and policies at all times.

WHAT WE OFFER YOU:

• Monthly and annual bonus plan based on department performance;
• Group insurance after 3 months of service;
• An RRSP with employer contributions after 3 months of service;
• Cell phone and laptop;
• Work clothes provided by the employer;
• Corporate discounts for our employees and their families;
• Ongoing training for our employees provided by our in-house trainer as well as by John Deere

WHAT WE’RE LOOKING FOR IN YOU:

• A degree in a field related to mechanics, parts, or a related field;
• Three or more years of experience in a supervisory and staff management role within an after-sales service department;
• You have a strong interest in mechanics;
• You are passionate about the agricultural, commercial, or industrial sectors;
• Working knowledge of English (a plus);
• Excellent communication, coaching, and planning skills; attention to detail; leadership; professional integrity; and a genuine passion for customer service!

Join our team of over 550 employees and build your EXTRAORDINARY career—with us!

What we offer you!

We offer a range of benefits, some of which are available after the 3 month probation period.

• Ongoing training with our John Deere experts
• Paid personal days off
• Company-paid RRSP
• Company-covered virtual medicine
• Company-covered global health assistance program for employees and their families
• An annual budget for the purchase of work tools

Come and discover your extraordinary team!