SERVICE ADVISOR

Thibault Chevrolet; Rouyn-Noranda; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Salary based on experience

1,000 signing bonus

Permanent full-time day position

Personal days

14 paid statutory holidays

Group insurance

Telemedicine

Ongoing training

Advancement opportunities

Employee discounts on vehicles, parts,

and services

Strong team environment

Job summary

Thibault Chevrolet Cadillac Buick GMC in Rouyn-Noranda is seeking an experienced Service Advisor who knows the trade and loves customer service. You will bridge the gap between customers and the service department, open repair orders, and coordinate with technicians.

You’ll explain recommended repairs, keep customers informed, work closely with the service team, and ensure a smooth, professional experience from start to finish.

Qualifications

• Experience as a Service Advisor or similar position.
• Strong knowledge of the automotive industry.
• Excellent communication and follow-up skills.
• Valid Class 5 driver’s licence.

Responsibilities

• Welcome customers and understand their needs
• Open repair orders
• Follow up with technicians
• Keep customers informed about the progress of their vehicle repairs
• Explain recommended repairs and maintenance
• Provide clear and professional follow-up from start to finish
• Work closely with the service team

Skills

Experience as Service Advisor

Automotive industry knowledge

Customer communication

Organizational skills

Autonomous / self-motivated

Team player

Class 5 driver's licence

Job description

EXPERIENCED SERVICE ADVISOR

You know cars and you're great with people? We want to hear from you.

At Thibault Chevrolet Cadillac Buick GMC in Rouyn-Noranda, we're looking for an experienced Service Advisor who knows the trade, enjoys customer service, and can effectively bridge the gap between customers and the service department.

WHAT YOU'LL DO

• Welcome customers and understand their needs
• Open repair orders
• Follow up with technicians
• Keep customers informed about the progress of their vehicle repairs
• Explain recommended repairs and maintenance
• Provide clear and professional follow-up from start to finish
• Work closely with the service team

WHAT WE'RE LOOKING FOR

• Experience as a Service Advisor or in a similar position
• Strong knowledge of the automotive industry
• Comfortable working with customers
• Excellent communication and follow-up skills
• Strong organizational and prioritization skills
• Autonomous and resourceful
• Team player
• Valid Class 5 driver's licence

WHAT WE OFFER

• Salary based on experience — at Thibault, we pay our people fairly
• $1,000 signing bonus
• Permanent full-time day position
• Personal days
• 14 paid statutory holidays
• Group insurance
• Telemedicine
• Ongoing training
• Advancement opportunities
• Employee discounts on vehicles, parts, and services
• A strong team where people genuinely work together

ARE YOU CURRENTLY WORKING SOMEWHERE ELSE?

That's perfectly fine. You don't have to be actively looking for a new job to come talk to us.

You wouldn't change jobs for less. But it might be worth finding out what we can offer you.

Come have a conversation with us. All discussions are confidential, with no pressure or obligation.

Only selected candidates will be contacted.

Candidates must be legally authorized to work in Canada.

The use of the masculine form is intended solely to simplify the text and includes all individuals without discrimination.