Technical Account Manager II – Merchant Services

Apex Systems; Toronto; On-site; CAD 36,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Training and certification discounts

Industry certifications support

Job summary

Everforth Apex in Toronto, ON seeks a TAM Associate to deliver technical support and handle merchant operations. You will troubleshoot issues, communicate with stakeholders, and assist with platform integration in a fast-paced environment.

The role emphasizes customer-facing skills, problem-solving, and collaboration across internal teams to ensure timely resolutions and high-quality service.

Qualifications

• Bachelor's degree in CS, IT, business or related field, or equivalent practical experience.
• Experience in customer-facing technical support or account management.
• Proficiency with Microsoft Excel and familiarity with distributed computing environments.
• Working knowledge of Windows, Outlook, Word, and web browsers.

Responsibilities

• Troubleshoot technical issues raised by third-party merchants and business partners.
• Provide timely, professional communications to technical and non-technical stakeholders.
• Assist merchants with platform integration and technical inquiries.
• Collaborate with internal teams to resolve day-to-day operational challenges.
• Manage multiple tasks while maintaining quality and efficiency.

Skills

Customer-facing support

Account management

Application troubleshooting

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Windows OS

Outlook

Word

Web browsers

Job description

Everforth Apex in Toronto, ON seeks a TAM Associate to deliver technical support and handle merchant operations. You will troubleshoot issues, communicate with stakeholders, and assist with platform integration in a fast-paced environment.

The role emphasizes customer-facing skills, problem-solving, and collaboration across internal teams to ensure timely resolutions and high-quality service.