Remote Product Support Specialist – Merchant & Tech Liaison

Affirm; Kitchener; Remoto; CAD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage for you and dependents

Monthly tech stipends

Flexible time off

Employee stock purchase plan (ESPP)

Descrizione del lavoro

Affim is seeking a Product Support Specialist to deliver fast, reliable support to our merchant partners. You’ll become a product and payments expert, working with Sales, Client Success, Operations, and Engineering to resolve issues and scale processes.

In this role you’ll handle high volumes with empathy, write clearly, and translate merchant needs into actionable feedback for product planning. This is a remote Canada role with equity and generous benefits.

Competenze

• Fluent in French and English; strong written communication.
• Bachelor’s degree or equivalent experience required.
• 2+ years in Tech/eCommerce or similar role.
• Ability to handle high volume of requests with empathy.
• Strong writing; explain technical concepts clearly.
• Capable of understanding complex technical systems.
• Proven ownership of projects from start to finish.
• Insight into merchant questions and issues.
• Nice to have: Experience with major e-commerce platforms.
• Nice to have: Comfort with logs and data for troubleshooting.

Mansioni

• Provide fast, reliable support to Affim’s merchant partners.
• Troubleshoot technical or configuration issues.
• Collaborate with engineers to resolve issues and improve processes.
• Manage multiple inquiries with prioritization.
• Build scalable support processes and share feedback.
• Communicate new features and enhancements to partners.
• Aggregate merchant requests to guide product planning.

Conoscenze

Fluent in French and English

Bachelor’s degree or equivalent

2+ years experience in Tech/eCommerce

Ability to handle high volume requests

Strong writing skills

Technical systems understanding

Project ownership

Merchant/customer insight

Experience with e-commerce platforms

Log analysis / data troubleshooting

Formazione

Bachelor’s degree or equivalent experience

Strumenti

Shopify

WooCommerce

Descrizione del lavoro

Affim is seeking a Product Support Specialist to deliver fast, reliable support to our merchant partners. You’ll become a product and payments expert, working with Sales, Client Success, Operations, and Engineering to resolve issues and scale processes.

In this role you’ll handle high volumes with empathy, write clearly, and translate merchant needs into actionable feedback for product planning. This is a remote Canada role with equity and generous benefits.