Senior/Lead Business Analyst- BMT

Apex Systems; Toronto; Hybrid; CAD 69,000 - 96,000; Part time

Job summary

Apex Systems is seeking a seasoned Lead Business Analyst to support our client’s Billing Management Technology (BMT) billing automation program in Toronto. The role focuses on establishing requirements strategy, leading discovery, and guiding a Senior Business Analyst across a highly manual file-based process.

You will collaborate with business, operations, and tech stakeholders to define future-state workflows, data needs, and governance, with an on-site Mondays and potential Friday in-office

Qualifications

• Minimum of 7 years of progressive Business Analyst experience.
• Experience leading complex business analysis workstreams or transformation programs.
• Strong commercial or corporate banking experience.
• Knowledge of deposit products, cash management, and billing processes.
• Ability to structure analysis activities when requirements are not fully defined.

Responsibilities

• Own the business analysis strategy, work plan, and requirements approach.
• Lead discovery across approximately 100 files, sources, and manual workflows.
• Translate complex business needs into clear, actionable requirements.
• Facilitate focused sessions with business, operations, technology, and development teams.
• Document current-state and future-state workflows, data requirements, and rules.

Skills

Stakeholder management

Requirements gathering

Process mapping

Independent work

Education

Bachelor’s degree in Business, Economics, Computer Science, Technology, Engineering, or related discipline

Tools

Jira

Confluence

Job description

Program 1: BMT Billing Automation

Lead Business Analyst, Commercial Banking and Billing Automation

Job#: 3052359

Job Description:

Employment Type: Contract

Location: Toronto, Ontario, Hybrid

On-Site Requirement: Mondays and potentially the first Friday of each month

Target Start Date: As soon as possible, with onboarding targeted before the end of October

Contract Duration: Approximately 12 months, with potential extension

Position Overview

• Apex Systems is seeking an experienced Lead Business Analyst to support Our Client’s Business Management Technology, or BMT, billing automation program.
• The program will modernize and automate a highly manual billing and file-processing environment. The current process involves approximately 100 files received from multiple sources and managed through manual, email-based workflows. The selected Lead Business Analyst will establish the requirements approach, lead discovery, facilitate complex stakeholder discussions, and provide direction to a supporting Senior Business Analyst.
• This position requires significant experience in commercial or corporate banking, along with the ability to bring structure, clarity, and momentum to an evolving program.

Key Responsibilities

• Own the business analysis strategy, work plan, and requirements approach for the BMT billing automation program.
• Lead current-state discovery across approximately 100 files, source systems, business processes, and manual workflows.
• Review available documentation and identify gaps requiring additional analysis or stakeholder input.
• Facilitate focused requirements sessions with business, operations, technology, and development stakeholders.
• Translate complex and sometimes loosely defined business needs into clear, actionable requirements.
• Ask targeted questions and maintain control of discussions involving large or highly detailed stakeholder groups.
• Document current-state and future-state workflows, business rules, data requirements, process dependencies, and exception scenarios.
• Develop and maintain business requirements documents using Microsoft Word and Visio.
• Partner with development and architecture teams as the future solution and database design are defined.
• Establish clear deliverables, milestones, dependencies, risks, and decision points.
• Provide direction and work assignments to the Senior Business Analyst.
• Review and validate detailed analysis and documentation completed by the Senior Business Analyst.
• Support the development of business requirements targeted for completion by the end of December and draft solution requirements targeted for January.
• Contribute to the business case planned for February.
• Ensure stakeholder sessions are well prepared, efficient, and productive so that business teams can continue supporting daily operations.
• Escalate risks, unresolved decisions, and requirements gaps that could affect delivery timelines.

Required Qualifications

• Minimum of 7 years of progressive Business Analyst experience.
• Demonstrated experience leading complex business analysis workstreams or transformation programs.
• Strong commercial or corporate banking experience.
• Working knowledge of commercial banking products and services, including:
• Deposit products
• Cash management services
• Corporate or commercial client servicing
• Billing processes
• Back-office financial operations
• Proven ability to plan and structure business analysis activities in environments where the solution is not fully defined.
• Strong experience leading difficult or complex stakeholder discussions.
• Advanced requirements gathering, process analysis, and documentation skills.
• Strong process-mapping experience using Microsoft Visio.
• Advanced proficiency with Microsoft Word and formal business requirements documentation.
• Exceptional verbal communication skills, with the ability to communicate clearly, precisely, and confidently.
• Ability to work independently, manage ambiguity, and drive stakeholders toward decisions.
• Bachelor’s degree in business, economics, computer science, technology, engineering, or a related discipline.

Preferred Qualifications

• Previous billing automation or billing transformation experience.
• Experience building requirements for a new database, workflow solution, or operational platform.
• Experience working within a major Canadian financial institution.
• Experience with Jira and Confluence.
• Engineering education or professional background.
• Experience supporting business cases and solution requirements.

Success Profile

• The successful candidate will be a highly seasoned Business Analyst who can quickly establish a plan, structure an ambiguous assignment, and ask incisive questions. Direct knowledge of a specific technology is less important than the ability to lead, organize, facilitate, and produce high-quality outcomes in a demanding stakeholder environment.

Interview Process

• Initial interview with the client hiring manager.
• Second interview with the hiring manager’s leader or members of the delivery team.
• Professional reference checks may be required.
• Candidates are not expected to provide confidential work samples from previous banking engagements.

Apex pay scales are determined by role, experience, skill set, and location. For this new position, the estimated hourly range is provided below as a guideline; however, total compensation may vary based on individual circumstances.

Hourly Range: $50.00/hr.-$70.00/hr.

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.