TAM (Technical Account Mgr) Associate - TAM (Technical Account Mgr) Associate II

Apex Systems, LLC; Toronto; On-site; CAD 36,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Training and certification discounts

Industry certifications support

Job summary

Everforth Apex in Toronto, ON seeks a TAM Associate to deliver technical support and handle merchant operations. You will troubleshoot issues, communicate with stakeholders, and assist with platform integration in a fast-paced environment.

The role emphasizes customer-facing skills, problem-solving, and collaboration across internal teams to ensure timely resolutions and high-quality service.

Qualifications

• Bachelor's degree in CS, IT, business or related field, or equivalent practical experience.
• Experience in customer-facing technical support or account management.
• Proficiency with Microsoft Excel and familiarity with distributed computing environments.
• Working knowledge of Windows, Outlook, Word, and web browsers.

Responsibilities

• Troubleshoot technical issues raised by third-party merchants and business partners.
• Provide timely, professional communications to technical and non-technical stakeholders.
• Assist merchants with platform integration and technical inquiries.
• Collaborate with internal teams to resolve day-to-day operational challenges.
• Manage multiple tasks while maintaining quality and efficiency.

Skills

Customer-facing support

Account management

Application troubleshooting

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Windows OS

Outlook

Word

Web browsers

Job description

# TAM (Technical Account Mgr) Associate - TAM (Technical Account Mgr) Associate IIApply**Job#: 3057264****Job Description:**Technical Account Manager Associate**Location:** Toronto, Ontario (On-site)Role OverviewThis organization is seeking a bright, articulate, detail-oriented, and technical professional to join the merchant services support team. The successful candidate will deliver timely, accurate, and professional technical support and troubleshooting services to key business and technical stakeholders. This position requires an action-oriented, technically competent, and flexible problem-solver with excellent communication skills to assist merchants and drive internal resolution across day-to-day operational areas.Key Responsibilities* Troubleshoot technical issues raised by third-party merchants and business partners.* Deliver professional communication and updates to both technical and non-technical stakeholders.* Determine customer needs and provide appropriate technical solutions for their business operations.* Assist merchants with platform integration, operational queries, and technical inquiries.* Collaborate with internal teams to drive prompt resolution for complex, day-to-day operational support challenges.* Manage multiple tasks simultaneously while maintaining high standards of quality and efficiency.Required Qualifications**Education:** Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent practical experience.**Experience:** Experience in customer-facing technical support, account management, or application troubleshooting.**Technical Skills:** Proficiency in Microsoft Excel, basic familiarity with distributed computing environments, and working knowledge of Windows operating systems, Outlook, Word, and web browsers.Preferred Qualifications* Demonstrated experience in conflict resolution and negotiation within a business environment.* Excellent written composition skills with a focus on delivering concise, grammatically accurate technical responses.* Strong time management skills and a proven bias for action in fast-paced operational settings. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.****Everforth Apex Benefits Overview:** In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.***Employee Type:** Contract**Location:** Toronto, ON, CA**Job Type:****Date Posted:** October 28, 2026**Pay Range:** $26 - $36 per hour